Zebra ZD620 User Manual

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Troubleshooting
Issue: Printer Locks-Up
All indicator lights are on and the printer locks up or the printer locks up while restarting.
Possible Cause - 1
The printer memory has been corrupted by an unknown event.
Resolution - 1
1 — Reset the printer to factory defaults. See LOAD DEFAULTS or use the Zebra Setup
Utility
and Open Printer Tools > Action > Load printer defaults.
2 — Reload printer firmware. See Updating Printer Firmware.
3 — If the printer does not recover from this error, call a service technician. This is not a
user serviceable item.
Issue: Erroneous Ribbon Cartridge Faults
1 — Ribbon Out warning, but a ribbon cartridge is installed.
2 — Ribbon Cartridge Authentication error, but a Genuine Zebra Ribbon Cartridge is
installed and has not been refurbished or altered.
Possible Cause
The Ribbon Cartridge Sensor Contact Pins or the Ribbon Cartridge’s Smart Chip’s
contacts may be dirty or the chip may be damaged.
Resolution
1 — Clean the ribbon cartridge’s smart chip contact, if they look contaminated, with alcohol
and a lightly moistened cotton. Try a different cartridge if this does not work.
2 — Clean the Ribbon Cartridge Sensor Contact Pins - see Cleaning Ribbon Cartridge
Sensor.
3 — Reload printer firmware. See Updating Printer Firmware.
4 — If the printer does not recover from this error, call a service technician. This is not a
user serviceable item.

Zebra ZD620 Specifications

General

Color	-
Print technology	Direct thermal
Maximum resolution	203 x 203 DPI
Maximum print height	- mm
Maximum printing width	104 mm
Flash memory	512 MB
Internal memory	256 MB
Number of fonts	16
Built-in barcodes	1D, 2D, AZTECCODE, CODABAR (NW-7), Code 11, Code 128 (A/B/C), Code 39, Code 49, Code 93, Data Matrix, EAN13, Industrial 2/5, Interleaved 2/5, MaxiCode, Micro QR Code, MicroPDF417, PDF417, POSTNET, QR Code, UPC-A, UPC-E
Page description languages	EPL2, XML, ZBI, ZPL II
Display	LCD
Color display	Yes
Product color	Black, Grey
Display resolution	320 x 240 pixels
Wi-Fi standards	Wi-Fi 5 (802.11ac)
Bluetooth version	4.1
USB 2.0 ports quantity	1
Connectivity technology	Wired & Wireless
Mobile operating systems supported	Android, iOS
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	4.4 - 41 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Media thickness	0.08 - 0.1905 mm
Maximum label length	0.991 m
Maximum roll diameter	127 mm

Weight and Dimensions

Depth	221 mm
Width	177 mm
Height	151 mm