Zebra ZD620 User Manual

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Troubleshooting
Alert: Ribbon Out
1 — The printer is printing and stops while printing.
2 — A print job has been sent to the printer and the printer immediately reports this Alert.
Possible Cause - 1
The printer has detected the end of the ribbon. The end of the ribbon has a reflective trailer
on the end of Genuine Zebra Transfer Ribbon that the printer ‘sees’ as End of Ribbon.
Resolution
Remove the ribbon and replace the ribbon rolls or ribbon cartridge in the printer without
turning the printer OFF. Close the printer. You may need to press the FEED button once
or the PAUSE button the get the printer to resume your print operation. See Detecting a
Ribbon Out Condition.
Possible Cause - 2 (ZD420 Cartridge Printer only)
A ribbon cartridge needs to be loaded in the printer. The printer is set for Thermal Transfer
Mode. See Loading the ZD420 Ribbon Cartridge.
Possible Cause - 3 (ZD420 Cartridge Printer only)
The media sensing is not working. Possible dirty ribbon cartridge data chip or cartridge
sensor contacts; data corruption of memory; or faulty cartridge or printer components.
Resolution
1 — Try another working ribbon cartridge, if available.
2 — Clean the Ribbon Cartridge chip with an alcohol moistened swab.
3 — Clean the Ribbon Cartridge Sensor’s contact pins. See Upper Half of ZD420 Thermal
Transfer Ribbon Cartridge Printers for cleaning instructions.
4 — Reload the printer’s firmware. See Updating Printer Firmware.
5 — If this does not fix this issue, call a service technician.
Possible Cause - 4 (Standard Roll - Thermal Transfer Printers)
The media sensing is not working.
Resolution
1 — Reload the printer’s firmware. See Updating Printer Firmware.
2 — If this does not fix this issue, call a service technician.
ALERT
RIBBON OUT

Zebra ZD620 Specifications

General

Color	-
Print technology	Direct thermal
Maximum resolution	203 x 203 DPI
Maximum print height	- mm
Maximum printing width	104 mm
Flash memory	512 MB
Internal memory	256 MB
Number of fonts	16
Built-in barcodes	1D, 2D, AZTECCODE, CODABAR (NW-7), Code 11, Code 128 (A/B/C), Code 39, Code 49, Code 93, Data Matrix, EAN13, Industrial 2/5, Interleaved 2/5, MaxiCode, Micro QR Code, MicroPDF417, PDF417, POSTNET, QR Code, UPC-A, UPC-E
Page description languages	EPL2, XML, ZBI, ZPL II
Display	LCD
Color display	Yes
Product color	Black, Grey
Display resolution	320 x 240 pixels
Wi-Fi standards	Wi-Fi 5 (802.11ac)
Bluetooth version	4.1
USB 2.0 ports quantity	1
Connectivity technology	Wired & Wireless
Mobile operating systems supported	Android, iOS
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	4.4 - 41 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Media thickness	0.08 - 0.1905 mm
Maximum label length	0.991 m
Maximum roll diameter	127 mm

Weight and Dimensions

Depth	221 mm
Width	177 mm
Height	151 mm