Zebra ZD620 User Manual

279
Troubleshooting
Alert: Ribbon In (ZD420 Cartridge Printer only)
A print command has been sent to the printer and it is in Direct Thermal Mode with Ribbon
installed.
Note • The printer has two different heat settings - one for Direct Thermal and one for
Thermal Transfer. They are designed to have equivalent print density/darkness at the
same setting level.
Possible Cause - 1
There is a Ribbon Cartridge in the printer while the printer is set to Direct Thermal Mode
(and printing on direct thermal media).
Resolution
Remove the ribbon cartridge from the printer without turning the printer OFF. Close the
printer. You may need to press the FEED button once or the PAUSE button the get the
printer to resume your print operation.
Possible Cause - 2
The printer is incorrectly set to Direct Thermal Mode when you are trying to print using
Transfer Media and Ribbon Cartridge to print.
Resolution
Change the PRINT METHOD to THERMAL TRANS (Thermal Transfer) mode. The print
format/form send for this print job may have Direct Thermal mode set with a ^MTD set
instead of ^MTT. See the ZPL Programmer’s Manual for details on printer programming.
For printer links to manuals, see the About section of this guide.
To change this setting on the dynamically:
• Use the printer’s LCD user interface (if present) to change the setting. See PRINT
METHOD in Printer Configuration Menus chapter.
• Use an Ethernet (LAN or WLAN) printer’s Print Server Web page to access and
set the PRINT METHOD to THERMAL TRANS (Thermal Transfer) mode. See
PRINT METHOD in Printer Configuration Menus chapter for navigating the print
server users interface.
WARNING
RIBBON IN

Zebra ZD620 Specifications

General

Color	-
Print technology	Direct thermal
Maximum resolution	203 x 203 DPI
Maximum print height	- mm
Maximum printing width	104 mm
Flash memory	512 MB
Internal memory	256 MB
Number of fonts	16
Built-in barcodes	1D, 2D, AZTECCODE, CODABAR (NW-7), Code 11, Code 128 (A/B/C), Code 39, Code 49, Code 93, Data Matrix, EAN13, Industrial 2/5, Interleaved 2/5, MaxiCode, Micro QR Code, MicroPDF417, PDF417, POSTNET, QR Code, UPC-A, UPC-E
Page description languages	EPL2, XML, ZBI, ZPL II
Display	LCD
Color display	Yes
Product color	Black, Grey
Display resolution	320 x 240 pixels
Wi-Fi standards	Wi-Fi 5 (802.11ac)
Bluetooth version	4.1
USB 2.0 ports quantity	1
Connectivity technology	Wired & Wireless
Mobile operating systems supported	Android, iOS
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	4.4 - 41 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Media thickness	0.08 - 0.1905 mm
Maximum label length	0.991 m
Maximum roll diameter	127 mm

Weight and Dimensions

Depth	221 mm
Width	177 mm
Height	151 mm