Xerox WorkCentre 5021 Service Documentation

08/2012
3-5
WorkCentre 5021/5019
IQ1, IQ2
Image Quality
Initial Issue
IQ1 IOT Image Quality Entry RAP
Initial Actions
Determine whether the image quality problem occurs in Copy Mode or Printer Mode. If the
problem occurs in Copy Mode, go to [IQ2 IIT Image Quality Entry RAP].
Procedure
Determine the image quality problem and go to the relevant RAP.
IQ2 IIT Image Quality Entry RAP
Initial Actions
Clean the Platen Glass.
Clean the mirrors and lens with lint-free cloth.
Procedure
Determine the image quality problem and go to the relevant RAP.
Table 1
Image Quality
Problem
Symptoms RAP
Low Image Density Overall low density of images. IQ3 RAP
Wrinkled Image The printed paper is creased, folded or torn. IQ4 RAP
Residual Image
(Ghosting)
Ghost images appear on the paper. Parts of the previ-
ous page or current page appear as ghost images on
the paper.
IQ5 RAP
Background The whole page or part of the page is contaminated by
toner. The contamination appears as very light grayish
color.
IQ6 RAP
Deletion Part of the image is missing. IQ7 RAP
Skew/Misregistra-
tion
Printed images are not parallel to the edges of the
paper.
IQ8 RAP
Process Direction
Bands, Streaks, and
Smears
Black lines or blank areas running along the paper in
vertical direction.
IQ9 RAP
Unfused Copy/Toner
Offset
Printed images are not properly fused onto the paper.
When rubbed, the image comes off easily.
IQ10 RAP
Repeating Bands,
Streaks, Spots, and
Smear
Black lines or blank areas running along the paper in
h.orizontal direction.
IQ11 RAP
Mottle Uneven printed image density. IQ12 RAP
Spots Toner spots and blank areas are spread irregularly over
the whole page.
IQ13 RAP
Black Prints Paper is printed completely black. IQ14 RAP
Blank Image Paper is printed completely white. IQ15 RAP
Table 1
Image Quality
Problem
Symptoms RAP
Low Image Density Overall low density of images. IQ3 RAP
Background The whole page or part of the page is contaminated by
toner. The contamination appears as very light grayish
color.
IQ6 RAP
Process Direction
Bands, Streaks, and
Smears
Black lines or blank areas running along the paper in
vertical direction.
IQ9 RAP
Repeating Bands,
Streaks, Spots, and
Smear
Black lines or blank areas running along the paper in
h.orizontal direction.
IQ11 RAP
Spots Toner spots and blank areas are spread irregularly over
the whole page.
IQ13 RAP
Black Prints Paper is printed completely black. IQ14 RAP

Xerox WorkCentre 5021 Specifications

General

Brand	Xerox
Model	WorkCentre 5021
Category	All in One Printer
Language	English