08/2012
3-8
WorkCentre 5021/5019
IQ7, IQ8
Initial Issue
Image Quality
IQ7 Deletion RAP
Part of the image is missing.
Procedure
Check the paper type. Paper used is within specifications.
YN
Use paper within specifications.
Use paper from a freshly opened packet. The problem reoccurs.
YN
End
Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Check the surface of the BTR for distortion. There is no distortion on the surface of the
BTR.
YN
Replace the BTR Roll (PL 6.1) (REP 4.1.1).
Replace the ESS/MCU PWB (PL 18.1) (REP 18.1.1).
IQ8 Skew/Misregistration RAP
Printed images are not parallel to the edges of the paper.
Procedure
Check the location where the machine is installed. The machine is installed on a stable
level surface.
YN
Install the machine on a stable level surface.
Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Check the installation of the Paper Cassette. The Paper Cassette is installed correctly.
YN
Install the mirror properly.
Check for distortion in the paper transport path. There is no distortion in the paper trans-
port path.
YN
Correct the distortion or replace the distorted part.
Replace the ESS/MCU PWB (PL 18.1) (REP 18.1.1).
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