Xerox WorkCentre 5021 Service Documentation

08/2012
3-11
WorkCentre 5021/5019
IQ12, IQ13
Image Quality
Initial Issue
IQ12 Mottle RAP
A phenomenon where an uneven density is occurring in the high density patch image.
Procedure
Check the paper type. Paper used is within specifications.
YN
Use paper within specifications.
Use paper from a freshly opened packet. The problem reoccurs.
YN
End
Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Check the surface of the BTR for contamination and distortion. The surface of the BTR is
clean and there is no distortion.
YN
Clean the BTR. If there is distortion, replace the BTR Roll (PL 6.1) (REP 4.1.1).
Remove the HVPS and reinstall it. Turn the power OFF then ON and print. The problem
reoccurs.
YN
End
Replace the ESS/MCU PWB (PL 18.1) (REP 18.1.1).
IQ13 Spots RAP
Toner spots and blank areas are spread irregularly over the whole page.
Procedure
Check for contamination on the Platen Glass. The Platen Glass is clean.
YN
Clean any contamination on the Platen. If it is very dirty, replace the Top Cover (PL 1.2)
(REP 1.2.1).
Remove the Drum Cartridge (PL 8.1) (REP 8.1.1) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Install the new Drum Cartridge (PL 8.1) (REP 8.1.1) securely. Turn the power OFF then ON
and print. The problem reoccurs.
YN
End
Check the surface of the BTR for contamination and distortion. The surface of the BTR is
clean and there is no distortion.
YN
Clean the BTR. If there is distortion, replace the BTR Roll (PL 6.1) (REP 4.1.1).
Check for contamination in the paper transport path. The paper transport path is clean.
YN
Clean away the contamination.
Remove the Fusing Unit (PL 7.1) (REP 7.1.1) and check the surface of the Heat Roll for con-
tamination. The surface of the Heat Roll is clean.
YN
Clean away the contamination. If there is difficulty in removing the contamination, replace
the Fusing Unit (PL 7.1) (REP 7.1.1).
Check the paper type. Paper used is within specifications.
YN
Use paper within specifications.
Use paper from a freshly opened packet. The problem reoccurs.
YN
End
Replace the ESS/MCU PWB (PL 18.1) (REP 18.1.1).

Xerox WorkCentre 5021 Specifications

General

Brand	Xerox
Model	WorkCentre 5021
Category	All in One Printer
Language	English