CHAPTER 4 TROUBLESHOOTING
Confidential
4-4
2. ERROR MESSAGE
2.1 Operator Calls
2.1.1 Operator calls for HL-5240/5250DN
When an operator call occurs, the red Status LED blinks to indicate. An ‘operator call’ which
the printer indicates on the LEDs is user recoverable. Identify the error from the table below
and take the corrective action described for each indication to correct it. The printer
automatically recovers from most errors. If not, the error is cleared by holding down the Go
button.
LED Type of error
Error clearance
by pressing the
Go button.
Remedy
Toner low ---
The Toner LED will turn on for
2 seconds and off for 3
seconds. Replace the toner
cartridge.
Toner life end
N/A
Replace the toner cartridge
with a new one.
Cartridge position
error
N/A
The drum unit ASSY is not
installed correctly. Put the
drum unit ASSY back in.
Drum near end
---
The drum unit is near the end
of its life. We recommend that
you get a new drum unit to
replace the current one. The
Drum LED will turn on for 2
seconds and off for 3 seconds.
No paper fed tray
N/A
Put paper in the tray. Press the
Go button.
Paper jam
N/A
Clear the paper jam. If the
printer does not start printing,
press the Go button.
Incorrect Paper size
for Duplex
(HL5250DN/5270DN/
5280DW)
Yes
Press the Go or Job Cancel.
Set the correct paper that you
want to use, or load the same
paper size paper that you
selected in the current driver
setting. The paper size you
can use doe automatic duplex
printing is A4, Letter or Legal.
Duplex disabled
Yes
Close the back cover of the
printer and put the duplex tray
back in.
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