CHAPTER 4 TROUBLESHOOTING
Confidential
4-6
2.1.2 Operator calls for HL-5270DN/5280DW
An “Operator call” which the printer indicates on the LCD display is user recoverable. Identify
the error from the table below and take the corrective action described for each indication to
correct it. The printer automatically recovers from most errors. If not, the error is cleared by
holding down the Go button on the control panel.
The LCD names for the paper trays are as follows.
• Upper paper tray: TRAY 1
• Multi-purpose tray: MP
• Optional Lower tray: TRAY 2 or TRAY 3
Error message
Error message Remedy
BUFFER ERROR
Check the Interface settings.
CARTRIDGE ERROR
The drum unit ASSY is not installed in properly. Take out the drum
unit ASSY and put it back into the printer again.
DIMM ERROR
Re-installed the DIMM correctly. Turn off the printer. Wait a few
seconds, and then turn it on again. If this error message appears
again, replace the DIMM with a new one.
DOWNLOAD FULL
Add more memory.
DUPLEX DISABLED
Close the back cover of the printer and put the duplex tray back in.
Open the front cover. Take out the drum unit and toner cartridge
ASSY. Gently slide the blue tab of the drum unit across several
times.
DUST ON DRUM
Clean the electrodes of the main body and drum unit.
(Refer to 6.4 “Location of Ground Contacts” in this Chapter.)
FONT FULL
Add more memory.
FRONT COVER OPEN
Close the front cover of the printer.
FUSER COVER OPEN
Close the fuser cover located behind the back cover of the printer.
Fig. 4-1
JAM XXX
Carefully pull out the jammed paper from the area shown in the
“Paper jams and how to clear them” refer to 3.2 “Paper Jams” in this
Chapter.
MANUAL FEED
Put the same size of paper in the MP tray as is shown on the LCD. If
the printer is “paused”, press the Go button.
MEMORY FULL
Add more memory.
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