HL-5240/5250DN/5270DN/5280DW SERVICE MANUAL
Confidential
4-15
3. PAPER PROBLEMS
3.1 Paper Loading Problems
First, make sure that you are using paper that meets Brother recommended paper
specifications. Refer to 3.6 “Paper” in Chapter 1.
Problem Remedy
The printer does not feed
paper.
• If there is paper in the paper tray, make sure it is straight.
If the paper is curled, straighten it before printing.
Sometimes it is helpful to remove the paper, turn the
stack over and put it back in the paper tray.
• Reduce the amount of paper in the paper tray, and then
try again.
• Check that manual feed mode is not selected in the
printer driver.
The printer does not feed
paper from the MP tray.
• Fan the paper well and put it back in firmly.
• Make sure that you have chosen the MP Tray in the
Paper Source pf the printer driver.
The printer does not feed
envelopes.
• The printer can feed envelopes from the multi-purpose
tray. Your application software must be set up correctly to
print on the envelope size you are using. This is usually
done in the page setup or document setup menu of your
software. Please see your software application manual.
A paper jam has occurred.
• Clear the jammed paper. Refer to 3.2 “Paper Jams” in
this Chapter.
When printing on normal
paper, it creases.
• Change the printer driver setting in Media Type to a thin
setting.
When printing on Legal size
paper or longer sized paper,
the paper slides off the top
output tray.
• Pull out and lift up the output tray support flap.
Fig. 4-3
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