CHAPTER 4 TROUBLESHOOTING
Confidential
4-58
7. INCORRECT PRINTOUT
When the data is not printed correctly as it is seen on the PC screen, follow the procedures
below in the event of a specific error.
(P-1) The printer prints unexpectedly or it prints garbage data.
User Check
(1) Check if the printer cable is not too long. It is recommended to use a parallel cable or USB cable
that is no longer than 2 meters (6.6 feet) in length.
(2) Check that the printer cable is not damaged or broken. Check also that the printer cable is
connected to the correct interface connectors of both the printer and PC.
(3) If an interface switching device is used, remove it and connect the computer directly to the printer
and try again.
(4) Check that the appropriate printer driver is selected as ‘Set as Default’. Check also that the
correct print port is set for the selected printer driver.
(5) Check that the printer is not connected to the same port which is also connected to a mass
storage device or scanner. Remove all other devices and connect the port to the printer only.
(6) Turn off the Status Monitor in the Device Options tab in the printer driver.
(7) Try printing the test page referring to ‘Test Sample Page’ in Chapter 7.
(8) Try resetting the factory settings.
Possible cause Step Check Result Remedy
Failure inside
the printer
1 Is it possible to print the test
page with the method of ‘Test
Sample Page’ in Chapter 7?
No Identify the error type, then
refer to the specified section of
this chapter.
(P-2) Unable to print full pages of a document with the “PRINT OVERRUN” message.
User Check
(1) Press the Go button on the control panel to print the data remaining in the printer.
(2) If this does not clear the error, reduce the complexity of your document or reduce the printer
resolution.
(3) Add more memory.
(4) Set page protection to AUTO by using the supplied printer driver or Remote Printer Console
program.
(5) Change the following setting in the printer driver and try again. The best combination of settings
below will vary depending on your document.
Graphic Mode / TrueType
TM
mode / Use Printer TrueType
TM
Fonts
NOTE:
This problem may appear if the data is too complex. If it is not cleared by taking the actions
above, it will be impossible to print such data under the printer specifications.
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