Cisco Catalyst 9400 User Manual

System Messages
This section provides the list of Smart Licensing Using Policy-related system messages you may encounter,
possible reasons for failure (incase it is a failure message), and recommended action (if action is required).
For all error messages, if you are not able to solve the problem, contact your Cisco technical support
representative with the following information:
The message, exactly as it appears on the console or in the system log.
The output from the show license tech support, show license history message, and the show platform
software sl-infra privileged EXEC commands.
Smart Licensing Using Policy-related system messages:
• %SMART_LIC-3-POLICY_INSTALL_FAILED
• %SMART_LIC-3-AUTHORIZATION_INSTALL_FAILED
• %SMART_LIC-3-COMM_FAILED
• %SMART_LIC-3-COMM_RESTORED
• %SMART_LIC-3-POLICY_REMOVED
• %SMART_LIC-3-TRUST_CODE_INSTALL_FAILED
• %SMART_LIC-4-REPORTING_NOT_SUPPORTED
• %SMART_LIC-6-POLICY_INSTALL_SUCCESS
• %SMART_LIC-6-AUTHORIZATION_INSTALL_SUCCESS
• %SMART_LIC-6-AUTHORIZATION_REMOVED
• %SMART_LIC-6-REPORTING_REQUIRED
• %SMART_LIC-6-TRUST_CODE_INSTALL_SUCCESS
Error Message %SMART_LIC-3-POLICY_INSTALL_FAILED: The installation of a new
licensing policy has failed: [chars].
Explanation: A policy was installed, but an error was detected while parsing the policy code, and installation
failed. [chars] is the error string with details of the failure.
Possible reasons for failure include:
• A signature mismatch: This means that the system clock is not accurate.
• A timestamp mismatch: This means the system clock on the product instance is not synchronized with
CSSM.
Recommended Action:
For both possible failure reasons, ensure that the system clock is accurate and synchronized with CSSM.
Configure the ntp server command in global configuration mode. For example:
Device(config)# ntp server 198.51.100.100 version 2 prefer
If the above does not work and policy installation still fails, contact your Cisco technical support representative.
----------------------------------------------------------------------------------------------------
System Management Configuration Guide, Cisco IOS XE Bengaluru 17.4.x (Catalyst 9400 Switches)
168
Smart Licensing Using Policy
System Messages

Cisco Catalyst 9400 Specifications

General

Brand	Cisco
Model	Catalyst 9400
Category	Switch
Language	English