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Catalyst Supervisor Engine 32 PISA Cisco IOS System Message Guide, Release 12.2ZY
OL-11469-02
Chapter 2 Messages and Recovery Procedures
VPN_HW Messages
VPN_HW Messages
This section contains VPN Hardware Accelerator for IPsec (VPN_HW) messages.
VPN_HW-1
Error Message %VPN_HW-1-ALIGN: Slot: [dec] - Alignment failure on packet buffer:
[hex]
Explanation
A software error has occurred. The VPN hardware accelerator driver has detected that
the buffer is not aligned correctly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
Error Message %VPN_HW-1-ERROR: slot: [dec] - [chars]
Explanation
An error occurred in the application that was using the VPN hardware.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
contact your Cisco technical support representative and provide the representative with the
information you have gathered. Attach the following information to your case in nonzipped,
plain-text (.txt) format: the output of the show logging and show tech-support commands and your
pertinent troubleshooting logs.
Error Message %VPN_HW-1-HEARTBEAT: VPN Module in slot: [dec]: Keepalive lost.
Explanation
Keepalive messages have been lost, indicating that the VPN hardware accelerator is no
longer operating.
Recommended Action Reboot your router. If this message recurs, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the
Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or
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