Cause
The CTL file does not contain any TFTP entries with certificates.
Solution
Configure TFTP entries with certificates in the CTL file.
802.1X Authentication Problems
802.1X authentication problems can be broken down into the categories described in the following table:
SeeIf all the following conditions apply,
802.1X Enabled on Phone but Phone Does Not Authenticate
•
Phone cannot obtain a DHCP-assigned
IP address
•
Phone does not register with Cisco
Unified Communications Manager
•
Phone status display as Configuring IP
or Registering
•
802.1X Authentication Status displays
as Held (see 802.1X Authentication and
Status, on page 113).
•
Status menu displays 802.1x status as
Failed (see Call Statistics Screen, on
page 184).
802.1X Not Enabled
•
Phone cannot obtain a DHCP-assigned
IP address
•
Phone does not register with Cisco
Unified Communications Manager
•
Phone status display as Configuring IP
or Registering
•
802.1X Authentication Status displays
as Disabled (see 802.1X Authentication
and Status, on page 113).
•
Status menu displays DHCP status as
timing out (see Call Statistics Screen,
on page 184).
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco
Unified Communications Manager 9.0 (SCCP and SIP)
218
Troubleshooting and Maintenance
Cisco Unified IP Phone Security Problems
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