QX50/QX200/QX2000; (SW Version 6.0.x) 65
QX50/QX200/QX2000 Manual II: Administrator’s Guide
The Automatically Enter Call Relay Menu checkbox enables direct access for the trusted user to the QX IP PBX Auto Attendant Call Relay menu. If the
checkbox is not selected, a trusted caller will be directed to the Auto Attendant's main menu, but will still be able to reach Remote Access (Voice Mailbox of
the specified extension) and Call Relay services (see Feature Codes) with no authentication.
Please Note: Login Extension drop down list and Automatically Enter Call Relay Menu checkbox have no sense for Auto Attendant with custom
scenario configured (see
Attendant Extension Settings).
The Description text field allows entering an optional comment.
Callback Settings
The Enable Callback checkbox selection gives the possibility for a specified trusted caller to use the Instant Call Back service (see chapter Call Back
Services).
The Callback Call Type drop down list includes possible callback call types (PBX, PSTN, SIP and Auto).
The Callback Destination text field requires the destination number where QX IP PBX should instantly call back to. The value inserted in this field is
dependent on the selected callback call type: for PBX, extension number is required, for SIP, the SIP address is requires and for PSTN, a PSTN number is
required. Auto is used for undefined call types: destination (independent on whether it is a PBX number, SIP address or PSTN number) will be reached
through
Call Routing Table. If this field is left empty, the callers address will be implied as a callback destination.
The Callback Response Delay text field requires the delay (in seconds) after which the call back will be performed.
To Add an Authorized phone to the database
1. Enter the desired Auto Attendant Settings page.
2. Select Edit Authorized Phones Database to enter the Authorized Phones Database page.
3. Press the Add button on the Authorized Phones Database page. The Add Entry page will appear in the browser window.
4. Choose the call type and enter a caller address in the corresponding text field.
5. Select a Login Extension and the Automatically Enter Call Relay Menu checkbox (if required).
6. Enable Call Back service if required and define a Call Back Destination in the same named field.
7. Fill in an optional Description in the appropriate field, if required.
8. Press Save to submit the settings.
To Delete an Authorized phone from the database
1. Enter the desired Auto Attendant Settings page.
2. Select Edit Authorized Phones Database to enter the Authorized Phones Database page.
3. To remove an authorized phone(s), select one or more checkboxes of the corresponding records that should be deleted from the Authorized Phones
Database table.
4. Press the Delete button on the Authorized Phones Database page.
5. Confirm the deletion by clicking on Yes or cancel the action by clicking on No.
Call Back Services
With Call Back service, callers can save a call charge when calling to and through QX IP PBX. QX IP PBX provides the possibility of creating a list of those
trusted callers that are allowed to make free of charge calls to QX IP PBX's Auto Attendant or through its Call Relay menu to the third party SIP or PSTN
destination. Two types of Call Back services are available on the QX IP PBX: Pre-configured Call Back and Remote Call Back Configuration.
Pre-Configured Call Back
For Pre-configured Call Back, a list of trusted callers must be configured in the QX IP PBX's Authorized Phones Database using Web Management. The
Call Back service should be enabled and a valid callback destination should be specified for each caller.
To use Pre-configured Call Back, the caller registered in the Authorized Phones Database should simply call to the QX IP PBX’s Auto Attendant through
SIP or PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and QX IP PBX will call back to the defined Call Back
destination. By answering the incoming call caller will be connected to the Auto Attendant menu.
Please Note: Depending on the call back destination, make sure that there is at least one PSTN line routed to the Auto Attendant (from the FXO Settings
page) or Auto Attendant has a proper SIP registration (see
Attendant Extension Settings).
Remote Call Back
The Remote Call Back Configuration service is used by authorized callers to configure or reconfigure existing call back configuration on the QX IP PBX.
Remote Call Back Configuration is divided into two modes accessible from the QX IP PBX's Auto Attendant: Permanent Call Back and Non-Permanent
Call Back.
Please Note: Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in
Authorized Phones Database for the trusted user.
Permanent Call Back service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled. They can
also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling QX IP PBX's Auto Attendant and entering the Auto
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