NOTE: If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next
available support engineer.
RELATED DOCUMENTATION
Return Procedure for the SRX3600 Services Gateway | 242
Information You Might Need to Supply to JTAC | 247
Return Procedure for the SRX3600 Services Gateway
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization (RMA) is issued.
This number is used to track the returned material at the factory and to return repaired or new components
to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you have first obtained an
RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an
RMA. Refused shipments will be returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web page at
https://www.juniper.net/support/guidelines.html .
To return a services gateway or component to Juniper Networks for repair or replacement:
1. Determine the part number and serial number of the services gateway or component. For the serial
number locations of cards and modules such as MPCs, SPCs, port modules and Routing Engines, see
the SRX5400, SRX5600, and SRX5800 Services Gateway Card Reference at
www.juniper.net/documentation/.
2. Obtain a Return Materials Authorization (RMA) number from JTAC.
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