Xerox Phaser 6180MFP Service Manual

4-88 Phaser 6180MFP Multifunction Printer Service Manual
General Troubleshooting
Reception Fault
1. Cannot Receive.
a. Answering mode is incorrect.
Cause: The answering mode is set to “TEL Mode” in the Fax Settings:
System --> Admin Menu --> Fax Settings --> Ans Select.
Corrective Action: Change the answering mode from TEL Mode to other
mode (i.e., FAX Mode, TEL/FAX Mode, Ans/FAX Mode, DRPD Mode...).
b. Fax memory is full.
Cause: An attempt was made to send document data in excess of the
available memory capacity.
Corrective Action: On the receiving side, wait until the current fax job is
printed completely.
c. The printer displays some fault messages.
Cause: A fault occurred in the printer.
Corrective Action: Refer to the appropriate fault error procedures to
resolve the problem.
d. Distinctive ring pattern detection fails.
Cause: The distinctive ring pattern set for the DRPD mode is incorrect
(applicable only in USA and Canada).
Corrective Action: Check the ring pattern provided by the telephone
service provider, and select the correct pattern for fax.
e. Cannot detect Calling Tone (CNG) signal.
Cause: Communication fails in TEL/FAX mode or Ans/FAX mode.
Corrective Action: Ground the printer properly.
f. Cannot detect off-hook.
Cause: Communication fails in TEL/FAX mode or Ans/FAX mode.
Corrective Action: Set Extel Hook Thresh to Higher: System -->
Admin Menu --> Fax Settings --> Extel Hook Thresh.
A detection of an off-hook can be checked by the change of the panel
display upon the off-hook of an external telephone.
2. Problem with printing quality, such as corrupted image, lines in image, or
top/bottom cut off.
a. If copy function is normal.
Cause: Degraded telephone line connection is caused by noise, etc., or a
fault is sending Fax’s scanner.
Corrective Action: Determine whether fault is in the telephone line or at
sending Fax by trying the copy function at sending Fax.
N
o
t
e
If the telephone line condition is degraded, white horizontal lines, missing
rows, and/or cut-off top/bottom may occur.
Branch connections or an incoming call (Call Waiting) may also cause
image corruption.
b. If copy function is faulty.
Cause: Dirt or fault in printer.
Corrective Action: Clean all parts of the printer or repair the printer.

Xerox Phaser 6180MFP Specifications

General

Brand	Xerox
Model	Phaser 6180MFP
Category	All in One Printer
Language	English