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4-110 Phaser 6180MFP Multifunction Printer Service Manual

General Troubleshooting

Operating System and Application Problems

Windows 2000, Windows XP, Windows Server Troubleshooting

1. To select Classic Look, click Start, select Control Panel, and select

Taskbar and Start Menu.

2. Select the Start Menu tab and then Classic Start Menu.

3. Click OK.

This troubleshooting section assumes you have completed the following

tasks.

■ Loaded a Phaser printer PCL or PostScript printer driver.

■ Printed and kept a current copy of the Configuration page.

Verify Settings

1. Verify the settings on the Configuration page.

■ Get Address is set to: DHCP, Panel, DHCP/Autonet, BOOTP, and

RARP (depending on your network configuration).

■ Current IP Address is set correctly. (Note this address if it is

assigned by Auto IP, DHCP, or BOOTP.)

■ Subnet Mask is set correctly (if used).

■ Default Gateway is set correctly (if used).

■ LPR is enabled. Verify that the LPR and Port 9100 (AppSocket)

settings are set as desired.

2. Verify that the client is logged on to the network and printing to the correct

print queue. The user should also have access to the Phaser printer

queue.

Verify Driver Installation

1. From the desktop, right-click My Network Places, and select Properties.

2. Right-click Local Area Connection and select Properties.

3. Click the General tab. View the list of installed network protocols to verify

that TCP/IP is installed. (For more information, contact your network

administrator.)

4. Click Install to install any components not listed, and then restart your

computer.

5. From the Start menu, select Start > Settings > Printers and Faxes.

6. Right-click the printer icon, and select Properties.

7. Click the Advanced tab. Verify that the correct printer driver is installed.

8. Click the Ports tab. Verify that the IP Address in the Print to the

Following Ports list is identical to the one on the Configuration page. You

may need to click the Configure Port button to see the IP address. If

necessary, re-select the TCP/IP number used for the printer.

Xerox Phaser 6180MFP Service Manual

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