5-28 Phaser 6180MFP Multifunction Printer Service Manual
Print-Quality Troubleshooting
Blank Print (No Print)
The entire image area is blank.
Initial Actions
â– Check the paper transfer path.
â– Ensure there are no debris on the transfer path.
Troubleshooting Reference Table
Applicable Parts Example Print
â– Transfer Unit, PL4.1.1
â– Laser Unit, PL5.1.12
â– Print Cartridge (C/M/Y/K),
PL5.1.17-20
â– Dispenser, PL5.2.10
â– HVPS, PL5.2.15
â– Scanner Controller Board, PL9.1.1
â– Image Processor Board, PL9.1.20
â– MCU Board, PL9.2.13
â– ADF Scanner Assembly, PL11.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Perform Test Print (Cyan 20%,
Magenta 20%, Yellow 20%, and
Black 20%): Service Mode > Printer
Diag > Test Print.
2.Does the error still occur when
printing?
Go to step 6. Go to step 2.
2 1.Perform a copy job.
2.Does the error still occur when
copying?
Go to step 3. Complete.
3 Does the document on the ADF or
document glass have incorrect face
up?
Place the
document in the
correct position.
Go to step 4.
4 1.Check the Scanner Controller Board
wiring harness connectors P/J64
and P/J65. Reseat the connectors.
2.Does the error still occur?
Replace the ADF
Scanner
Assembly
(page 8-103).
Go to step 5.
Complete.
Blank Print