Cisco 8861 Guide

Step 3 Click Submit All Changes.
Enable Reverse Name Lookup
Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transferred
call. The reverse name lookup acts when the phone cannot find a name using the service provider directory,
Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory
configuration.
The reverse name lookup searches the phone's external directories. When a search succeeds, the name is
placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup
searches for a name to match the first call number. When the second call connects or is placed on hold, reverse
name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1. Phone contacts
2. Call History
3. LDAP Directory
4. XML Directory
The phone searches the XML directory using this format: directory_url?n=incoming_call_number.
Example: For a multiplatform phone using a third-party service, the phone number (1234) search query has
this format, http://your-service.com/dir.xml?n=1234.
Note
Before you begin
• Configure one of these directories before you can enable or disable the reverse name lookup:
• LDAP Corporate Directory
• XML Directory
• Access the phone administration web page. See Access the Phone Web Interface, on page 104.
Procedure
Step 1 Select Voice > Phone.
Step 2 In the Supplementary Services area, set the Reverse Phone Lookup Serv parameter to Yes to enable this
feature.
You can also configure this parameter in the configuration file (cfg.xml) by entering a string in this format:
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
307
Cisco IP Phone Configuration
Enable Reverse Name Lookup

Cisco 8861 Specifications

General

Brand	Cisco
Model	8861
Category	IP Phone
Language	English