Cisco 8861 Guide

Phone Cannot Access BroadSoft Directory for XSI
Problem
The phone displays XSI directory access error.
Solution
1. Check Broadsoft server configuration for the user login and SIP credentials.
2. Check error messages in syslog.
3. Check information on the error on the phone screen.
4. If HTTPS connection fails, check the error message on the phone screen and in the syslog.
5. Install custom CA for HTTPS connection if the BroadSoft certificate is not signed from phone built-in
root CA.
Executive or Assistant Menu Does Not Appear
Problem
The Settings > Assistant or Settings > Executive menu item does not appear on an executive's or assistant's
phone respectively.
Solution
• Ensure that synchronization of settings is enabled for the user's extension. See Synchronization of
Executive-Assistant Settings, on page 210.
• Check if the phone has both executives and assistants configured on different extensions.
For the proper operation of executive-assistant features, executives must not share phones with assistants.
Phone Display Problems
Your users may see unusual screen displays. Use the following sections to troubleshoot the problem.
Phone Displays Irregular Fonts
Problem
The phone screen has smaller fonts than expected or there are unusual characters displayed. Examples of
unusual characters are letters from a different alphabet from the characters that the locale uses.
Cause
Possible causes are:
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
422
Troubleshooting
Phone Cannot Access BroadSoft Directory for XSI

Cisco 8861 Specifications

General

Brand	Cisco
Model	8861
Category	IP Phone
Language	English