• TFTP server does not have the correct set of locale and font files
• XML files or other files are specified as a font file
• The font and locale files did not download successfully.
Solution
• Font files and locale files must be in the same directory.
• Do not add or change files in the locale and font folder structure.
• On the phone web page, select Admin Login > Advanced > Info > Status and scroll to the Locale
Download Package section to verify that the locale and font files downloaded successfully. If they did
not, try the download again.
Phone Screen Displays Boxes Instead of Asian Characters
Problem
The phone is set for an Asian language, but the phone shows square boxes instead of Asian characters.
Cause
Possible causes are:
• TFTP server does not have the correct set of locale and font files.
• The font and locale files did not download successfully.
Solution
• Font files and locale files must be in the same directory.
• On the phone web page, select Admin Login > Advanced > Info > Status and scroll to the Locale
Download Package section to verify that the locale and font files downloaded successfully. If they did
not, try the download again.
Report All Phone Issues from the Phone Web Interface
If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem
Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload
them to a remote log server.
Before you begin
Access the phone administration web page. See Access the Phone Web Interface, on page 104.
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
423
Troubleshooting
Phone Screen Displays Boxes Instead of Asian Characters
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