For
HP
Internal
Use
On1y
Table
5-4.
System
Fault
Troubleshooting
Procedure
(continued)
CAUSE/SYl\1PTOlVl
ACTION
8a. Chassis codes
BEOO,
xxxx,
YES.
MPE/iX
Monitor Halt (Halt 0)
DEAD
displayed?
Determine cause
of
failure by decoding "Halt
0"
code sequence
using Table 5-5.
Also refer
to
the
"Operating System Problems" section.
Note whether or
not
operating
system
halt
was caused by
HPMC.
Go
to
Step 10.
NO. Go
to
Step 8b.
8b.
Chassis codes BE07, xxxx,
YES.
MPE/iX
System
Abort
(Halt 7)
DEAD displayed?
Perform memory dump. Refer
to
the
"Taking a Memory Dump"
section for more information.
Also refer
to
the "Operating System Problems" section.
Call
the
Response Center. Refer
to
the
"Calling the Response
Center" section for more information.
NO. Go
to
Step
9.
9.
Chassis codes
CBFF
and
xxxx YES. Nested HPMC. Go
to
Step 10.
looping?
NO. Go
to
Step 14.
10.
MPE/iX?
YES. Perform a Transfer
of
Control
(TOC).
Go
to
Step 11.
NO. HP-UX. Go
to
Step 13.
11. Transfer
of
Control
(TOC)
YES. Perform memory dump. Refer
to
the
"Taking a Memory
successful?
Dump" section for more information. Go
to
Step 12.
NO.
lla.
Perform system reset.
Stop
at
PDC
by
interrupting
the
automatic
boot
process.
llb.
From the
PDC
menu, enter
SER
to
access
the
Service Menu.
Then
execute
PDC
PIM
HPMC
command
to
report HPMC error
log
and
HPMC
PIM.
llc.
Isolate failing FRU by analyzing error log and PIM. See
"Troubleshooting HPMCs"
procedure.
lld.
Send
data
to
Response Center for analysis. END
12.
OS failure caused by
HPMC?
YES. Go
to
Step
llb.
NO. Send
dump
data
to
Response Center for analysis.
END
13. HP-UX Perform system reset. Go
to
Step
11
b.
5-8
Troubleshooting
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