HP 3000 Series Handbook

For HP Internal Use Only
• Operating system
System support logs
Troubleshooting Procedure
The floppy drive is replaced as a unit. Before replacing it, make sure that the problem is
caused by a
hardware failure. Make sure that the problem is not due to faulty media by using
the following troubleshooting procedure.
1. Upon encountering Read or Write errors, the unit automatically attempts up to 16 retries
of the failing operation. Observe the unit to determine if retries are in progress. If so, the
media is probably at fault. If the mechanism is clearly not performing retries, the drive
mechanism MAY be at fault. Go to step two.
2.
If the problem occurs on a Write operation, remove the media and format the new media.
Perform a Write operation on the new media. If this is successful, the drive is good and the
media is faulty.
If the problem occurs on a Read operation, attempt to read the media on another drive, if
one is available. If the media can be read on another drive, the original drive may be at
fault - run the floppy diagnostic. If another drive is not available, attempt to read other
sectors on the media. If this is successful, the drive is good and the media is probably
faulty.
3.
If the above steps have not isolated the fault to the media, replace the entire floppy
mechanism.
4. Check
system operation to make sure the problem is solved.
Other Considerations
Media formatted on another drive may not be readable in this mechanism if the formatting
mechanism is out of alignment. If you find that many operations are failing on multiple
devices,
attempt to determine if a single drive is used for formatting and troubleshoot that
device.
5-88 Troubleshooting

HP 3000 Series Specifications

General

Brand	HP
Model	3000 Series
Category	Desktop
Language	English