DataCard SD260 User Manual

128 Troubleshooting
The driver does not detect the network-connected printer
Problem Solution
The Printer Properties >
Status tab shows the
p
rinter is not available.
Make sure you are using the same type of data
cables – USB or network – that were used when
installing the printer. You cannot switch the type of
data cables after installing.
Check the current Prin
ter IP Add
ress.
Update the IP Address on the Printer Properties > Ports
tab.
Message 500 appea
rs
a
fte
r you send a card
to print.
If this happens often, consider switching from DHCP
network addressing to Static IP addressing. See “Set
the Driver Network Port Value” for more
information.
The network is not
operating properly.
Check the network using another device and fix or
report networ
k problems
.
To check the network, print to a different (paper)
pri
nte
r or check the availability of network drives.
The printer is not
c
onnected t
o the
network, or the PC is
not connected to the
network.
Make sure both ends of the data cables are
co
nnected. See “Data Cable”.
Replace defective cables if needed.

DataCard SD260 Specifications

General

Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64
Color	Yes
Print speed (color)	200 card/h
Product color	Blue, Grey

Weight and Dimensions

Depth	391 mm
Width	175 mm
Height	224 mm

Summary

Chapter 2: Installation Requirements

PC Requirements

Lists the minimum hardware and operating system specifications for the PC.

Network Requirements

Site Requirements

Chapter 3: Install the Printer

Choosing Your Installation Method

Outlines installation methods: Driver CD, Download, Printer Sharing, and Pooling.

Prepare the Printer

Install the Printer Driver

Overview of procedures for installing the printer driver.

USB Installation using the Installation CD

Step-by-step guide for installing the printer via USB using the installation CD.

Network Installation using the Installation CD

Step-by-step guide for installing the printer via network using the installation CD.

Retrieve the Printer IP Address

Printer Sharing

Guides on setting up and using the printer over a network with shared access.

Printer Pooling

Chapter 4: Printing Cards

Printing Cards: Printer with Input Hopper

Printing Cards: Printer with Single Feed Slot

Chapter 5: Using the Printer

Use the Front Panel

Use the LCD Menus

Messages and Conditions

Overview of common printer messages and error conditions.

Responding to Messages

Lists common error messages and provides troubleshooting steps for each.

Chapter 9: Removing a Printer from a Windows PC

Removing XPS Card Printer Driver

Step-by-step instructions for uninstalling the XPS Card Printer Driver.

Chapter 10: Troubleshooting

Tools for Troubleshooting

Locate the Problem

Procedure to identify the source of printer malfunctions.

Installation Troubleshooting

Common issues encountered during printer installation and their solutions.

USB Installation Troubleshooting

Specific troubleshooting steps for USB printer connection problems.

Network Installation Troubleshooting

Specific troubleshooting steps for network printer connection problems.

Driver Problems

Troubleshooting issues related to printer driver detection and communication.

Card Appearance

Something did not print

Troubleshooting steps for when no printing occurs on the card.

Printing includes unexpected data

Solutions for resolving issues with extraneous data appearing on cards.

The color printing has flaws

Troubleshooting steps for defects in color printing quality.

The printing is too light

Solutions for issues resulting in faint or light card printing.

The printing in too dark

Solutions for issues resulting in overly dark card printing.

The monochrome printing has flaws

Troubleshooting steps for quality issues in monochrome printing.

Magnetic Stripe

Magnetic Stripe Troubleshooting

Common problems and solutions for magnetic stripe encoding and reading.