Troubleshooting 275
Jam Problems
Misfeed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local
representative office or an authorized dealer.
Multi-feed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local
representative office or an authorized dealer.
Problem Action
Print media misfeeds occur. Make sure that the standard 150 sheet tray is properly inserted.
If the problem persists, verify that the correct print media is being used.
Depending on the print media you use, take any of the following actions:
• For thick paper, use the one that is 163 gsm or less.
• For thin paper, use the one that is 60 gsm or more.
• For the envelope, make sure that it is properly loaded in the standard 150
sheet tray as instructed in "Loading Envelope in the Standard 150 Sheet Tray"
on page 98.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, make sure that the print media is not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Problem Action
Print media multiple feeds occur. Make sure that the tray or feeder is properly inserted.
If the print media is damp, use print media that is not damp.
Fan the print media.
A document jam occurs in the ADF if
scanning of multiple-sheet document
is canceled while scanning is in
progress.
Clear the jam.
See also:
• "Clearing Paper Jams From the ADF" on page 268
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