338 Contacting Fuji Xerox
Technical Support
Fuji Xerox recommends the Customer first utilize support materials shipped with the product, product diagnostics,
information contained on the web, and e-mail support. If unsuccessful, to obtain service under product warranty the
Customer must notify Fuji Xerox Telephone Support or its authorized service representative of the defect before the
expiration of the warranty period. Customer will provide appropriate assistance to Telephone Support personnel to
resolve issues, such as restoration of the operating system, software program and drivers to their default
configuration and settings, verification of functionality of Fuji Xerox supplied products, replacement of customer
replaceable units, clearing paper misfeeds and cleaning the unit and other prescribed routine and preventative
maintenance.
If the Customer's product contains features that enable Fuji Xerox or its authorized service representative to
diagnose and repair problems with the product remotely, Fuji Xerox may request that the Customer allow such
remote access to the product.
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