314 Troubleshooting
Getting Help
Fuji Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.
Touch Panel Messages
The touch panel provides you with information and troubleshooting help. When an error or warning condition occurs,
the touch panel displays a message informing you of the problem.
See also:
• "Understanding Printer Messages" on page 305
SimpleMonitor Alerts (Windows Only)
The SimpleMonitor is a tool that is included on the Software Pack CD-ROM. It automatically checks the printer status
when you send a print job. If the printer is unable to print your job, the SimpleMonitor automatically displays an alert
on your computer screen to let you know that the printer needs attention.
Obtaining the Product Information
Obtaining the Latest Print Driver
The latest print driver can be obtained by downloading it from our web site.
This section explains the procedures using Windows 7 as an example.
NOTE:
• The communication fee shall be borne by users.
1 Click Start Devices and Printers.
2 Right-click the printer, and then select Printer properties.
3 Select the Configuration tab.
4 Select About.
5 Click Fuji Xerox Web Site.
Your web browser launches and our web site is displayed.
6 Follow the instructions on the web site and download an appropriate print driver.
NOTE:
• The URL of the driver download service page is as follows: http://www.fujixeroxprinters.com/
• For the latest information about the print driver features, refer to the Help provided for the print driver.
Updating the Printer's Firmware
Our web site also provides a tool that allows you to update the printer's firmware (software embedded within the
printer) from your computer.
The latest firmware and updating tool can be downloaded from the following URL.
Follow the instructions on the web site and download the correct firmware update.
http://www.fujixeroxprinters.com/
NOTE:
• The communication fee shall be borne by users.
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