300 Troubleshooting
Scan Driver/Printer Utility Problems
Problem Action
Unable to retrieve the Address Book
data from the printer on the Address
Book Editor.
Make sure that your computer and the printer is properly connected with the USB
cable or Ethernet cable.
Make sure that the printer is turned on.
Make sure that the print driver is installed on your computer. (The Address Book
Editor retrieves the Address Book data via the print driver.)
The TWAIN driver cannot connect to
the printer.
Make sure that your computer and the printer is properly connected with the USB
cable.
Check if the printer is turned on. If the printer is turned on, reboot it by turning the
power switch off and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
The scan driver has not been
registered on your computer and
cannot be accessed from the
Express Scan Manager.
Install the scan driver. If the driver is already installed, uninstall it and then reinstall
it.
Failed to scan your document on the
printer via the Express Scan
Manager.
Make sure that your computer and the printer is properly connected with the USB
cable.
Check if the printer is turned on. If the printer is turned on, reboot it by turning the
power switch off and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
Failed to create an image file via the
Express Scan Manager.
Uninstall the Express Scan Manager on your computer and then reinstall it.
Failed to initialize the Express Scan
Manager.
Uninstall the Express Scan Manager on your computer and then reinstall it.
Failed to execute the Express Scan
Manager.
Uninstall the Express Scan Manager on your computer and then reinstall it.
An unexpected error occurred on the
Express Scan Manager.
Uninstall the Express Scan Manager on your computer and then reinstall it.
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