286 Troubleshooting
Wrinkled/Stained Paper
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local
representative office or an authorized dealer.
The Top Margin Is Incorrect
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji Xerox local
representative office or an authorized dealer.
Problem Action
The output is wrinkled.
The output is stained.
Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
If excessive wrinkles occur, use paper or other media from a new package.
See also:
• "Usable Print Media" on page 95
• "About Print Media" on page 92
If you use the envelope, check whether the crease is within 30 mm of the four edges
of the envelope.
If the crease is within 30 mm of the four edges of the envelope, this is considered
normal. Your printer is not at fault.
If not, take the following actions:
• If the envelope is Com 10, which is 220 mm or longer and has a flap on the
long edge, use a different size envelope.
• If the envelope is C5, which is 220 mm or longer and has a flap on the short
edge, load it in the standard 150 sheet tray with the flap open and facing up.
• If the envelope is Monarch or DL, which is shorter than 220 mm, load it long
edge feed in the standard 150 sheet tray with the flap open and facing up.
If the problem continues, use a different size envelope.
Problem Action
The top margin is incorrect. Make sure that the margins are set correctly on the application being used.
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