Troubleshooting
10-14 OPERATION GUIDE
Responding to Authentication Server Connection Error
If an error occurs when connecting to the authentication server, check the error message and follow the
corresponding corrective action appears on the operation panel.
Responding to an Attention Indicator Flashes
If an attention indicator flashes, press [Status/Job Cancel] to check an error message. If the message is not
indicated on the touch panel when [Status/Job Cancel] is pressed or the attention indicator flashes for 1.5
seconds, check the following.
Symptom Corrective Actions Reference Page
Cannot connect to
authentication server.
Set machine time to match the
server’s time.
2-8
Check the domain name. 11-2
Check the host name. 11-2
Check the connection status with the
server.
—
Symptom Checkpoints Corrective Actions Reference Page
Cannot send fax. Is the modular cord
connected correctly?
Connect the modular
cord correctly.
—
Is Permitted FAX No. or
Permitted ID No.
registered correctly?
Check Permitted FAX
No. and Permitted ID
No..
FAX System (Q)
Operation Guide
Chapter 6 "Registering
Permit FAX No." and
"Registering Permit ID
No."
Has a communication
error occurred?
Check error codes in the
TX/RX Result Report
and Activity Report. If
the error code starts with
"U" or "E", perform the
corresponding
procedure.
FAX System (Q)
Operation Guide
Appendix
"Error Code List"
Is the destination FAX
line busy?
Send again. —
Does the destination
FAX machine respond?
Send again. —
Is there an error other
than above?
Contact your Service
Representative.
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