5–Managing Switches
Configuring Call Home
59266-01 B 5-69
Table 5-17 lists the entries on the Call Home Editor—Tech Support Center Profile
dialog box.
Table 5-17. Call Home Editor—Tech Support Center Profile Entries
Entry Description
Name The name automatically assigned to the profile. This pro-
file cannot be changed or deleted, but the settings can be
modified.
Level The severity level of the event (Alarm, Critical, Warning).
The level of events processed by the profile to produce
Emails that will be sent to the Email addresses listed in
the profile.
Format The format used to compile and Email message in
response to an incoming event that is processed by the
profile. Allowed formats include ShortText, FullText, and
Tsc1. ShortText includes the minimum amount of detail to
describe the event and identify the switch sending the
message; it is the intended format for reading on mobile
electronic devices. FullText includes the same information
as ShortText and provides additional information to iden-
tify switch location and contact information for switch
administrators; it is the intended format for reading via
standard Email clients. The Tsc1 format is similar to the
ShortText format but is compiled to simplify machine pro-
cessing of Email messages.
Max Size (650-2,000,000) The maximum number of bytes allowed for a Email mes-
sage compiled for the profile. Most Email messages are
relatively small, under 2KB. However, Emails that are pro-
duced by a capture operation can be as large as 1MB due
to the inclusion of file attachments.
E-mail Subject The subject line in the Email that will be sent. The string
that is appended to the CallHome generated string for the
Email message subject line.
Enable Capture Select to enable or disable the capture operations for the
profile. Only the Tech Support Center profile is allowed to
define and execute capture operations on the switch.
Time of Day The time of day, in HH:MM format, when the capture oper-
ation will be executed on the switch. Only the Tech Sup-
port Center profile is allowed to define and execute
capture operations on the switch. The default is 02:30.
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