Error Codes
SM 19 D361/D510
D361/D510
Fax Option
Type
3350/3351
3. TROUBLESHOOTING
3.1 ERROR CODES
If an error code occurs, retry the communication. If the same problem occurs, try to fix the
problem as suggested below. Note that some error codes appear only in the error code
display and on the service report.
Code Meaning Suggested Cause/Action
0-00
DIS/NSF not detected
within 40 s of Start being
pressed
 Check the line connection.
 Check the NCU - FCU connectors.
 The machine at the other end may be
incompatible.
 Replace the NCU or FCU.
 Check for DIS/NSF with an oscilloscope.
 If the rx signal is weak, there may be a bad
line.
0-01
DCN received
unexpectedly
 The other party is out of paper or has a
jammed printer.
 The other party pressed Stop during
communication.
0-03
Incompatible modem at
the other end
 The other terminal is incompatible.
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