IP-Fax Troubleshooting
D361/D510 52 SM
Cannot send by Alias Fax number.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Number of specified Alias fax correct?
Confirm the Alias of the remote fax.
Error Code: 13-14
3 Firewall/NAT installed?
Cannot breach the firewall. Send by
using another method (Fax, Internet
Fax)
4 Transmission sent manually? Manual sending not supported.
5 Gatekeeper installed correctly? Contact the network administrator.
6 Gatekeeper power switched on? Contact the network administrator.
7
IP address/host name of Gatekeeper
correct?
Check the IP address/host name.
8
DNS server registered when Gatekeeper
host name specified?
Contact the network administrator.
9 Enable H.323 SW is set to on?
Check the settings.
See User Parameter SW 34 Bit 0
10 IP address of local fax registered? Register the IP address of the local fax.
11 Alias number of local fax registered?
Register the Alias number of the local
fax.
12 Remote fax registered in Gatekeeper? Contact the network administrator.
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