IP-Fax Troubleshooting
D361/D510 50 SM
Cannot send via VoIP Gateway
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 VoIP Gateway T.38 standard? Contact the network administrator.
3 VoIP Gateway installed correctly? Contact the network administrator.
4 VoIP Gateway power switched on? Contact the network administrator.
5
Is the IP address/host name of the
specified Gateway correct?
Check the IP address/host name.
6 Number of the specified fax correct? Check the remote fax number.
7 Firewall/NAT is installed?
Cannot breach the firewall. Send by
using another method (Fax, Internet
Fax)
8 Transmission sent manually? Manual sending not supported.
9 IP address of local fax registered? Register the IP address.
10
DNS registered when host name
specified?
Contact the network administrator.
11 Remote fax a G3 fax? Check that the remote fax is a G3 fax.
12 G3 fax is connected to VoIP gateway? Check that G3 fax is connected.
13 Remote G3 fax turned on? Check that G3 fax is switched on.
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