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Polycom VVX 300 User Manual

Polycom VVX 300
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Polycom VVX Business Media Phones User Guide UC Software 5.3.0
Polycom, Inc. 166
Refer to the section Disconnect Your Headset for information on properly disconnecting your headset.
Use Electronic Hookswitch
After you have followed the procedures for connecting your headset and enabled EHS, you can use the
controls on your headset to answer, mute, and end calls. If supported on your headset, you can also
place calls on hold. See your headset’s user documentation for information on controlling calls from your
headset.
When you are in an active call and you receive an incoming call, you cannot use the hookswitch control
on your headset to place the active call on hold and answer the incoming call. Pressing the hookswitch
control on the headset ends the active call and answers the incoming call. To place the existing call on
hold and answer the incoming call, answer the call on your phone.
Disconnect Your Headset
If you want to disconnect or change your headset, you need to properly detach your headset from your
phone.
To disconnect a headset:
1 Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset >
Hookswitch Mode.
2 Select Regular Mode.
3 Remove the EHS adapter from the serial port on the back of the phone.
Use Bluetooth Headsets with Your VVX 600 Phone
VVX 600 phones also support Bluetooth headsets as well as analog and USB headsets. If your system
administrator has enabled Bluetooth capability for your phone, you can use a Bluetooth device to handle
calls. When a Bluetooth headset is connected and in use, the headset key glows blue. If you have
multiple types of headsets connected to your phone, the Bluetooth headset is used automatically for all
calls.
Troubleshooting: Why is my USB flash drive not displaying on my phone?
If your phone does not detect the USB flash drive when you attach it to your phone, the USB
port on your phone may be disabled. Contact your system administrator and view the section
USB Port Issues for more information.
This section provides you with information on how to enable Bluetooth on your VVX 600, how to pair and
connect your Bluetooth headset, how to use your Bluetooth headset with your phone, and how to
disconnect and remove your Bluetooth headset.

Table of Contents

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Polycom VVX 300 Specifications

General IconGeneral
Unicode UTF-8 character supportYes
Number of handles included1 pc(s)
RJ-9 ports quantity1
Ethernet LAN (RJ-45) ports2
Handset typeWired handset
Product typeIP Phone
Product colorBlack
Display resolution208 x 104 pixels
Lines quantity6 lines
Phonebook capacity- entries
Number of VoIP accounts-
Security algorithmsHTTPS, SRTP, SSL/TLS
Storage temperature (T-T)-40 - 70 °C
Operating temperature (T-T)0 - 40 °C
Operating relative humidity (H-H)5 - 95 %
Weight and Dimensions IconWeight and Dimensions
Depth209.5 mm
Width304.8 mm
Height107.9 mm
Weight900 g

Summary

Before You Begin

Who Should Read this Guide?

Identifies the intended audience for the user guide.

Typographic Conventions

Explains text formatting used in the manual for clarity.

Get Started

View Your Phone Keys and Hardware

Introduces hardware features and components of the VVX phones.

VVX 300 and VVX 310 Phones Hardware

Details hardware features of VVX 300 and 310 models.

VVX 400 and VVX 410 Phones Hardware

Details hardware features of VVX 400 and 410 models.

VVX 500 and 600 Phones Hardware

Details hardware features of VVX 500 and 600 models.

VVX 1500 Phone Hardware

Details hardware features of the VVX 1500 model.

Secure Your Phone with the Security Slot

Explains how to secure the phone using a security cable lock.

Navigate Your Phone Interface

Guides on navigating the phone's screens, icons, and indicators.

Understand Phone Screens

Describes the different screens available on the phone interface.

Understand Phone Icons and Status Indicators

Explains various icons and indicators used on the phone.

Enter Information in Data Fields

Enter Information Using the Dialpad

Details using the phone's dialpad to enter characters and numbers.

Enter Information Using the Onscreen Keyboard

Explains using the virtual keyboard on touch-enabled phones.

Log In to and Lock Your Phone

Log In to Your Phone

Explains the process of logging into the phone with user credentials.

Log In and Out of Your Phone

Details how to sign in and sign out of the phone's user profile.

Change Your Password

Provides steps to change the user password for phone access.

Sign In and Out of Lync on Your Phone

Explains how to sign in/out of Microsoft Lync service on the phone.

Lock Your Phone

Explains why and how to lock the phone for security.

Lock and Unlock Your Phone

Provides instructions for locking and unlocking the phone.

Audio Calls Management

Placing and Answering Calls

Details the process of initiating and receiving audio calls.

Place Audio Calls

Explains different methods to place audio calls using the phone.

Answer Audio Calls

Process of answering incoming audio calls on the phone.

Hold and Transfer Calls

Managing calls by placing them on hold or transferring them.

Hold and Resume Calls

Steps to place active calls on hold and resume them later.

Transfer Calls

Explains different methods of transferring calls (Blind, Consultative).

Park and Retrieve Calls

Using Call Park to place calls on hold and retrieve them later.

Video Calls

Tips for Video Calls

Recommendations for improving video call quality and etiquette.

Use a VVX Camera with the VVX 500 and 600 Phones

Connecting and using the VVX camera accessory.

Change Video Call Settings

Adjusting settings for video calls.

Set the Call Rate for Video Calls

Configuring the bandwidth for video calls.

Stop Video for All Calls

Disabling automatic video transmission for all calls.

Change Video Clarity

Adjusting video brightness, contrast, and sharpness.

Place a Video Call on VVX 500, 600, and 1500 Phones

How to initiate video calls on specific VVX models.

Contact Management and Directories

View Recent Calls

Viewing the list of recent calls (missed, received, placed).

Manage the Contact Directory

Managing contacts stored in the phone's directory.

Search the Lync Directory

Searching for Lync contacts.

Presence and Buddy Management

Update Your Presence Status

Changing your Lync and Buddy presence status.

Manage Buddy Lists and Favorites

Managing buddy lists and favorite contacts.

Messages and Communication

Accessing Voicemail and Messages

Accessing voicemail, video, and Lync messages.

Send Instant Messages

Sending and receiving instant messages.

Broadcast Messages

Sending and receiving pages and Push-to-Talk broadcasts.

Phone Applications

Using the Calendar

Accessing and using the phone's calendar and meeting reminders.

Navigating Browsers and Launch Pad

Using phone browsers and the Launch Pad application.

Customizing Your Phone

Set the Language

Changing the phone's display language.

Set the Backlight Intensity and Timeout

Adjusting screen brightness and backlight timeout.

Select a Background Picture

Changing the phone's background image.

Power-Saving and Screen Savers

Configuring power-saving modes and screen savers.

Accessibility Features

Features for Hearing-Impaired Users

Accessibility features catering to hearing impairments.

Features for Vision-Impaired and Blind Users

Accessibility features for visually impaired and blind users.

Features for Mobility-Impaired Users

Accessibility features for users with mobility impairments.

Extending Phone Capabilities with Accessories

Using Headsets

Connecting and using analog, USB, and Bluetooth headsets.

Polycom Desktop Connector (PDC)

Using a computer's mouse and keyboard to control the phone.

Connecting Wi-Fi and Expansion Modules

Connecting Wi-Fi adapters and VVX expansion modules.

Lync Integration via Better Together

Integrating Lync calls with the phone using BToE.

Maintenance Tasks

Investigating and Resolving Phone Issues

Performing maintenance, restarting, and updating phone software/configuration.

Troubleshooting Issues

General Phone and Application Troubleshooting

Solutions for general phone, speakerphone, and application problems.

Connectivity and Feature Troubleshooting

Troubleshooting login, address book, PDC, and headset issues.

BToE and Recording Troubleshooting

Troubleshooting recording and Better Together over Ethernet issues.

Get Help

Product Support Resources

Information on obtaining further support and accessing documentation.

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