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Polycom VVX 300 User Manual

Polycom VVX 300
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Polycom VVX Business Media Phones User Guide UC Software 5.3.0
Polycom, Inc. 89
Message
Action
VVX Camera attached. Contact administrator to enable
video.
Indicates that your camera is ready to use. However,
your phone isn’t enabled to send and receive video.
See your system administrator.
VVX Camera attached. Video available when next idle.
Indicates that your camera is ready to use for your next
video call.
VVX Camera removed.
Indicates that you have detached your camera from
your phone.
VVX Camera is not connected
Indicates that a VVX Camera is not attached to your
phone, but you are accessing a feature or function that
requires that the camera be attached.
Change Video Call Settings
When you update video settings, you change the way all video calls display on your VVX 500, 600, and
1500 phone. If you update settings during a call, the new settings apply to the next call and not the
current call.
You can update the following video settings on your phone:
Set the Call Rate for Video Calls
Stop Video for All Calls
Change Video Clarity
Change the Video Call and PIP Displays
Set the Call Rate for Video Calls
You can set the maximum bandwidth to use for a video call. The call rate you select applies to your next
video call. Your system administrator can set a maximum call rate for video calls. If your system
administrator sets a call rate limit, you cannot select a call rate above this limit.
To set the maximum call rate to use for video calls:
1 Select Settings > Basic > Call Rate.
For VVX 1500 phones, select Menu > Settings > Basic > Call Rate.
2 From the Call Rate screen, select the maximum call rate you want to use for video calls. You can
choose a call rate between 128 kbps and 768 kbps. The default setting is 512 kbps.
Stop Video for All Calls
You can stop your phone from automatically transmitting your video at the start of all calls by disabling the
Auto Start Video Tx setting. The default setting is enabled, which automatically transmits video at the start
of every call.

Table of Contents

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Polycom VVX 300 Specifications

General IconGeneral
Unicode UTF-8 character supportYes
Number of handles included1 pc(s)
RJ-9 ports quantity1
Ethernet LAN (RJ-45) ports2
Handset typeWired handset
Product typeIP Phone
Product colorBlack
Display resolution208 x 104 pixels
Lines quantity6 lines
Phonebook capacity- entries
Number of VoIP accounts-
Security algorithmsHTTPS, SRTP, SSL/TLS
Storage temperature (T-T)-40 - 70 °C
Operating temperature (T-T)0 - 40 °C
Operating relative humidity (H-H)5 - 95 %
Weight and Dimensions IconWeight and Dimensions
Depth209.5 mm
Width304.8 mm
Height107.9 mm
Weight900 g

Summary

Before You Begin

Who Should Read this Guide?

Identifies the intended audience for the user guide.

Typographic Conventions

Explains text formatting used in the manual for clarity.

Get Started

View Your Phone Keys and Hardware

Introduces hardware features and components of the VVX phones.

VVX 300 and VVX 310 Phones Hardware

Details hardware features of VVX 300 and 310 models.

VVX 400 and VVX 410 Phones Hardware

Details hardware features of VVX 400 and 410 models.

VVX 500 and 600 Phones Hardware

Details hardware features of VVX 500 and 600 models.

VVX 1500 Phone Hardware

Details hardware features of the VVX 1500 model.

Secure Your Phone with the Security Slot

Explains how to secure the phone using a security cable lock.

Navigate Your Phone Interface

Guides on navigating the phone's screens, icons, and indicators.

Understand Phone Screens

Describes the different screens available on the phone interface.

Understand Phone Icons and Status Indicators

Explains various icons and indicators used on the phone.

Enter Information in Data Fields

Enter Information Using the Dialpad

Details using the phone's dialpad to enter characters and numbers.

Enter Information Using the Onscreen Keyboard

Explains using the virtual keyboard on touch-enabled phones.

Log In to and Lock Your Phone

Log In to Your Phone

Explains the process of logging into the phone with user credentials.

Log In and Out of Your Phone

Details how to sign in and sign out of the phone's user profile.

Change Your Password

Provides steps to change the user password for phone access.

Sign In and Out of Lync on Your Phone

Explains how to sign in/out of Microsoft Lync service on the phone.

Lock Your Phone

Explains why and how to lock the phone for security.

Lock and Unlock Your Phone

Provides instructions for locking and unlocking the phone.

Audio Calls Management

Placing and Answering Calls

Details the process of initiating and receiving audio calls.

Place Audio Calls

Explains different methods to place audio calls using the phone.

Answer Audio Calls

Process of answering incoming audio calls on the phone.

Hold and Transfer Calls

Managing calls by placing them on hold or transferring them.

Hold and Resume Calls

Steps to place active calls on hold and resume them later.

Transfer Calls

Explains different methods of transferring calls (Blind, Consultative).

Park and Retrieve Calls

Using Call Park to place calls on hold and retrieve them later.

Video Calls

Tips for Video Calls

Recommendations for improving video call quality and etiquette.

Use a VVX Camera with the VVX 500 and 600 Phones

Connecting and using the VVX camera accessory.

Change Video Call Settings

Adjusting settings for video calls.

Set the Call Rate for Video Calls

Configuring the bandwidth for video calls.

Stop Video for All Calls

Disabling automatic video transmission for all calls.

Change Video Clarity

Adjusting video brightness, contrast, and sharpness.

Place a Video Call on VVX 500, 600, and 1500 Phones

How to initiate video calls on specific VVX models.

Contact Management and Directories

View Recent Calls

Viewing the list of recent calls (missed, received, placed).

Manage the Contact Directory

Managing contacts stored in the phone's directory.

Search the Lync Directory

Searching for Lync contacts.

Presence and Buddy Management

Update Your Presence Status

Changing your Lync and Buddy presence status.

Manage Buddy Lists and Favorites

Managing buddy lists and favorite contacts.

Messages and Communication

Accessing Voicemail and Messages

Accessing voicemail, video, and Lync messages.

Send Instant Messages

Sending and receiving instant messages.

Broadcast Messages

Sending and receiving pages and Push-to-Talk broadcasts.

Phone Applications

Using the Calendar

Accessing and using the phone's calendar and meeting reminders.

Navigating Browsers and Launch Pad

Using phone browsers and the Launch Pad application.

Customizing Your Phone

Set the Language

Changing the phone's display language.

Set the Backlight Intensity and Timeout

Adjusting screen brightness and backlight timeout.

Select a Background Picture

Changing the phone's background image.

Power-Saving and Screen Savers

Configuring power-saving modes and screen savers.

Accessibility Features

Features for Hearing-Impaired Users

Accessibility features catering to hearing impairments.

Features for Vision-Impaired and Blind Users

Accessibility features for visually impaired and blind users.

Features for Mobility-Impaired Users

Accessibility features for users with mobility impairments.

Extending Phone Capabilities with Accessories

Using Headsets

Connecting and using analog, USB, and Bluetooth headsets.

Polycom Desktop Connector (PDC)

Using a computer's mouse and keyboard to control the phone.

Connecting Wi-Fi and Expansion Modules

Connecting Wi-Fi adapters and VVX expansion modules.

Lync Integration via Better Together

Integrating Lync calls with the phone using BToE.

Maintenance Tasks

Investigating and Resolving Phone Issues

Performing maintenance, restarting, and updating phone software/configuration.

Troubleshooting Issues

General Phone and Application Troubleshooting

Solutions for general phone, speakerphone, and application problems.

Connectivity and Feature Troubleshooting

Troubleshooting login, address book, PDC, and headset issues.

BToE and Recording Troubleshooting

Troubleshooting recording and Better Together over Ethernet issues.

Get Help

Product Support Resources

Information on obtaining further support and accessing documentation.

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