Trouble during Faxing
431
Trouble during Faxing
For troubles during Internet faxing, refer to "Email Features Problems" (P.440).
Sending Problems
Symptom Remedy
A “Transmission Report - Job
Undelivered” is printed.
Check the Transmission Results printed in the report.
If an error code is displayed, refer to "Error Code" (P.458).
Unable to communicate
(general fax)
The device is equipped with connectors to which to connect phone
lines. Communication is enabled only when the phone line is
connected to the correct connector. When the cable connection is
correct, the On-hook feature allows you to call via general lines.
Specify the same dialing method as the one (Tone/10pps)
subscribed for the device.
Use a telephone near the device to check whether you can make a
phone call. If the phone call is disabled, the problem is in the phone
line, not in the device.
The data cannot be sent if the device of the recipient is turned off,
is set to "manual" receiving mode, or does not support G3
reception. Other than that, the destination device might have no
paper or no memory available. Call the recipient to confirm the
device condition.
Check the fax number and try sending again.
When DP (pulse dialing) is used with G3, the fax number cannot
contain "*" or "#".
When calling from an extension line, the external access number is
required.
When dialing, dial the external access number such as "0", and then
dial the fax number.
When the switchboard is changed and you cannot send faxes, try
the external access number "0
*
" instead of "0".
When calling from a telephone number selected from the Address
Book and appending an external access number, the registered
phone number may already include “0” as an external access
number. Confirm the specified telephone number on the
“Transmission Report - Job Undelivered”.
Unable to send if the amount of original data is too large.
Lower the resolution to reduce the amount of data or split the
document into multiple faxes.
Unable to send if the original size is too large.
Change the size that can be scanned or split the document into
multiple pages.
When using a feature like Polling, confirm whether the destination
fax supports that feature.
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