CHAPTER 31
Contacting Customer Support and
Returning Components
•
Contacting Customer Support on page 263
•
Return Procedure for SRX Series Services Gateway Hardware Components on page 264
•
Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 265
•
Information You Might Need to Supply to JTAC on page 265
•
Required Tools and Parts for Packing the SRX Series Services Gateway Hardware
Components on page 266
•
Packing the SRX Series Services Gateway Hardware Components for
Shipment on page 266
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you
can return them for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Return Procedure for SRX Series Services Gateway Hardware Components on page 264•
• Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 265
263Copyright © 2015, Juniper Networks, Inc.
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