5
Troubleshooting
5-68 C300
Troubleshooting Chapter 5
ADF
The edge of the printed
output is dirty.
Is the original cover pad
dirty?
Clean the original cover pad with a
soft cloth dampened with a mild de-
tergent. (See p. 10-5.)
Was the selected paper size
larger than the original (with a
Zoom setting of “×1.000”)?
Select a paper size that is the same
size as the original.
Otherwise, select the “Auto Zoom”
setting to enlarge the copy to the
selected paper size. (See p. 3-37.)
Is the orientation of the origi-
nal different from the orienta-
tion of the paper (with a Zoom
setting of “×1.000”)?
Select a paper size that is the same
size as the original. Otherwise, se-
lect a paper orientation that is the
same as that of the original.
Was the copy reduced to a
size smaller than the paper
(with a reduced zoom ratio
specified)?
Select a zoom ratio that adjusts the
original size to the selected paper
size. (See p. 3-37.)
Otherwise, select the “Auto Zoom”
setting to reduce the copy to the se-
lected paper size. (See p. 3-37.)
Even though the paper
misfeed was cleared,
copies cannot be pro-
duced.
Are there paper misfeeds at
other locations?
Check the touch panel for other pa-
per misfeed indications, and then
remove any misfed paper at all other
locations. (See “Paper misfeed indi-
cations” on page 5-7.)
Printing with the “2→1”
or “2→2”
Simplex/Duplex settings
are not possible.
Have settings been selected
that cannot be combined?
Check the combinations of the se-
lected settings.
Copying is not possible
even though the pass-
word is entered on a ma-
chine with user
authentication/account
track set.
Did the message “Your ac-
count has reached its maxi-
mum color-copy (black-copy)
allowance.” appear?
Contact your administrator.
Symptom Possible Cause Remedy
Symptom Possible Cause Remedy
The original is not fed. Is the ADF slightly open? Securely close the ADF.
Is the original one that does
not meet the specifications?
Check that the original is correctly
placed on the original glass.
Is the original correctly load-
ed?
Position the original correctly. (See
p. 3-7.)
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