shooting
6.5.10 NETWORKING SERVICE CHECK
 Before starting this service check, print out the network setup page. This page is found
under Menu - Reports - Network Setup Page. Consult the network administrator to verify
that the physical and wireless network settings displayed on the network settings page for
the device are properly configured. If a wireless network is used, verify that the machine
is in range of the host computer or wireless access point, and there is no electronic
interference. Have the network administrator verify that the device is using the correct
SSID, and wireless security protocols.
Step Questions / actions Yes No
1
If the device is physically connected
to the network, verify that the
ethernet cable is properly connected
on both ends.
Is the cable properly connected?
Go to step 3.
If the network is
wireless, got to
step 3.
Go to step 2.
2
Connect the ethernet cable.
Did this fix the problem?
Problem resolved Go to step 3.
3
Check the machine’s online status
under Printers and Faxes on the
host computer. Delete all print jobs
in the print queue.
Is the machine online and in a
"Ready" state.
Go to step 5. Go to step 4.
4
Change the machine status to
online.
Did this fix the issue?
Problem resolved. Go to step 5.
5
Does the IP address displayed on
the network settings page match the
IP address in the port of the drivers
using the machine?
Go to step 10. Go to step 6.
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