System Checkout/ Final
Action
Enter diagnostic mode and make three (3)
prints of internal test pattern from the
controller (if present), if a controller is not
present, print [0955-5] from the IOT.
Prints are delivered to the exit tray.
Y N
I Refer to Initial Action / System Checks to
I begin your repair.
Evaluate the prints using print defect
definitions in Section 3.
print quality is acceptable.
Y N
Refer to the print defect definitions in
Section 3 and go to the appropriate print
quality RAP.
1. Clean the exterior of the printer and
provide print samples to the customer.
2. Fill out the Service Call Report form
including:
Enter the Printer Menu, and scroll to Billing
Meters. Enter Billing Meter and record
Meter A and Meter B readings on the
Service Call Report form.
3. Record all activities in the Service Log.
4. (Fig 1) Record the Print Count Readings
on the Service Call Report.
5. Give appropriate credit to the Customer.
Call Back
1. Follow the Call Flow Diagram and resolve
the problem that caused the Call Back.
2. Perform the System Checkout/Final Action
procedure. Do not perform the
Maintenance Procedures.
Enter the reading
from the Media
Counter here
Access the Printer
Access the Printer Menu and record
Menu and record Meter B
Meter A
Figure 1. Recording the Print Count Readings
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Subsystem Checkout/Final Action/Call Back
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