Error Messages, Codes, and Procedures 3-129
Jam at F or G - F4-7n Top Tray Exit SNR Static
Paper is detected by the Stacker Upper Tray Exit Sensor.
Applicable Error Codes
Jam at F - F4-76 Top Tray Exit SNR Static
Jam at G - F4-77 Top Tray Exit SNR Static
Jam at G - F4-78 Top Tray Exit SNR Static
Static Jam at F or G (Stacker Upper Tray Exit Sensor) Troubleshooting Reference
Applicable Parts References
â– Transport Motor
â– Main Drive Harness
â– Finisher Main PWB
â– Top Exit Sensor Harness
â– Main Sensor Harness
â– Upper Tray Exit Sensor
â– Phaser 5500 Printer Options Service Manual
â– Finisher Main PWB P/J Locator (page 5-35)
â– Finisher Sensors (1/2) Wiring (page 5-40)
â– Finisher Motors Wiring (page 5-42)
â– PL25.12 Finisher Transport (1/2) (page 4-66)
â– PL25.13 Finisher Transport (2/2) (page 4-68
â– PL25.14 Finisher Electrical (page 4-70)
â– PL25.15 Finisher Harness (page 4-72)
Static Jam at F or G (Stacker Upper Tray Exit Sensor) Troubleshooting Procedure
Step Actions and Questions Yes No
1
Test the Upper Tray Exit Sensor.
Run the Service Diagnostics Upper Tray
Exit Sensor test.
Does the sensor state change?
Go to Step 8. Go to Step 2.
2
Check the Upper Tray Exit Sensor Harness
connections.
Are P/J8321 and P/J8312 on the sensor
harness, and P/J8312 and P/J8302 on
the Main Sensor Harness connected?
Go to Step 4. Connect and go
to Step 3.
3
Print a Test Print.
Does the error still occur?
Go to Step 4. Problem solved.
4
Check Upper Tray Exit Sensor Harness
continuity.
1. Disconnect P/J8321 and P/J8312.
2. Check for continuity at the following:
P/J8321-3 <=> J8312B-1
P/J8321-2 <=> J8312B-2
P/J8321-1 <=> J8312B-3
Are these conductive?
Go to Step 5. Repair the Top
Tray Exit Sensor
Harness.