5-40 Phaser 5500 Printer Service Manual
Background
There is toner contamination on all or part of the page. The contamination appears as
a very light gray dusting.
Initial Actions
â– Check that the paper is clean, dry, and meets specifications.
â– Verify the Toner Cartridge is a Xerox manufactured part. If a non-Xerox
Toner Cartridge is being used, this could be the problem.
â– Check that the Laser Window is clean.
â– Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
â– Check the installation of the Drum Cartridge.
â– Check that the Drum Cartridge ground contacts are clean.
â– Ensure the covers are in place and no outside light enters the printer.
Background Troubleshooting Reference
Applicable Parts Example Print
â– Drum Cartridge
â– Transfer Roller
â– High-Voltage Power
Supply
â– Engine Logic Board
â– Image Processor Board.
Background Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check paper condition.
1. Load new, dry paper.
2. Print a Test Print.
Does the problem still occur?
Go to Step 2. Problem solved.
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