5-38 Phaser 5500 Printer Service Manual
Residual Image
The image from a previous print appears on the current print.
Initial Actions
â– Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
â– Check the installation of the Drum Cartridge.
â– Check that the Drum Cartridge ground contact points are clean.
â– Verify the paper is within the specifications on the Paper Tips Page.
Residual Image Troubleshooting Reference
Applicable Parts Example Print
â– Fuser
â– Engine Logic Board
â– Image Processor Board.
â– HVPS
Residual Image Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check image quality.
Is the customer printing the same
image in large quantity?
Go to Step 2. Go to Step 3.
2
Print 30 Test Prints.
Does the residual image appear?
Go to Step 3. Print 30 customer
prints and go to Step 3.
3
Check paper condition.
1. Load new, dry paper.
2. Print 30 Test Prints.
Does the problem still occur?
Go to Step 4. Problem solved.
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