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Chapter 3 3-29

Troubleshooting

Troubleshooting LAN Problems

If the symptom is that there is no communication over the network, refer to <Undefined

Cross-Reference>.

Table 3-12 LAN Troubleshooting Procedure

Cause Action

Bad cable or

connection.

Check cable connections at all connection points.

Replace the 10 base-T cable.

Verify LAN port configuration in the system.

Call the Response Center.

Bad LAN

component

Run appropriate LAN diagnostic.

Replace indicated component.

Verify LAN port configuration in the system.

Call the Response Center.

Unknown problem Call the Response Center.

Table of Contents4
Installation Summary — D Class25
- Figure 1-1 . Class D Computer Front View (with Door Open)34
- Figure 1-2 . Class D Business Server - Rear View35
- Figure 1-3 . R3X0 Front Panel Controls (Front Bezel Removed)36
- Figure 1-4 . R Class Rear Panel Connectors, Controls, and Indicators37
- Table 1-1 System Features38
- Table 1-3 System Features39
- Remote Management/Access Port Configuration40
Bit and 32-Bit os Support40
Soft Power off40
Table 1-5 64-Bit os Requirements40
System Model Types41
Table 1-6 D Class and R Class Models and Model Strings41
Troubleshooting81
Calling the Response Center82
Safety Considerations83
Hard Failures83
- Power System Troubleshooting84
- Table 3-1 Power-On Troubleshooting84
- Power Supply85
- Power Monitoring85
- LCD Panel Troubleshooting86
- Fan Control86
- Table 3-2 Display Panel Troubleshooting86
- Power Switch Troubleshooting87
- Powertrust UPS Online Error Messages87
- Table 3-3 Power Switch Troubleshooting87
- Troubleshooting System Hardware Faults88
- Table 3-4 Major Code Category Definitions88
- Table 3-5 System Hardware Troubleshooting with Chassis Codes89
- Table 3-6 D200/D210/D310 Memory Troubleshooting91
- Table 3-7 Dx20/Dx30 Memory Troubleshooting91
- Table 3-8 Dx50/Dx60/Dx70/Dx80/R380/D390/R390 Memory Troubleshooting93
High Priority Machine Check (HPMC)96
- Troubleshooting Hpmcs96
System/Core I/O Card Troubleshooting105
- Figure 3-5 Core I/O Layout Diagram106
- Eisa107
- Figure 3-6 EISA Block Diagram107
- Table 3-12 LAN Troubleshooting Procedure109
- Troubleshooting LAN Problems109
- Table 3-13 System Performance Troubleshooting110
Soft Errors110
Diagnostic Tools111
- Operating System Problems112
- Table 3-14 HP-UX System Hang Troubleshooting112
Performing a HP-UX Automatic Core Dump113
- Avoiding Problems with Automatic Memory Dump114
- Figure 3-7 Using Savecore114
- Table 4-1Major Code Category Definitions118
Major Code Category 0: - RESERVED119
Major Code Category 1: Interrupts, Selftests and Diagnostics - CPU/TLB/MIOC120
Table 4-2 Major Code Category 1: Interrupts120
Table 4-3 Selftests and Diagnostics - CPU/TLB/MIOC122
Major Code Category 2: Cache (Selftests and Diagnostics) Codes124
Table 4-4 Selftests and Diagnostics - ICACHE and DCACHE124
Major Code Category 3: Processor Dependent Hardware (PDH)125
Table 4-5 Processor Dependent Hardware (PDH)125
Major Code Category 4: Selftests and Diagnostics - FP COPROC127
Table 4-6 Selftests and Diagnostics - FP COPROC127
Major Code Category 5: Bus Transactions128
Table 4-7 Bus Transactions128
Major Code Category 6: RESERVED129
Major Code Category 7: Selftests and Diagnostics - RAM Cards130
Table 4-8 Selftests and Diagnostics - RAM Cards130
Major Code Category 8: I/O Device Faults131
Table 4-9 I/O Device Faults131
Major Code Category 9: Console Initialization Errors133
Table 4-10 Console Initialization Errors133
Major Code Category A: Boot Device Initialization Errors134
Table 4-11 Boot Device Initialization Errors134
Major Code Category B: os PANIC - Output by os135
Major Code Category C: System Initialization Codes136
Table 4-12 System Initialization136
Table 4-13 Boot Device Initialization and IPL Codes for Primary Path137
Table 4-14 Boot Device Initialization and IPL Codes for All Other Paths138
Table 4-15 TOC Codes138
Table 4-16 HPMC Codes139
Table 4-17 I/O Initialization Codes139
Table 4-18 EISA Initialization Codes139
Major Code Category D: SHUTDOWN Codes - Output by the os140
Major Code Category E: WARNING Codes - Output by the os141
Major Code Category F: RUN Codes - Output by the os142
Table 5-1Major Code Category Definitions144
Major Code Category 0: RESERVED145
Major Code Category 1: Interrupts, Selftests, Diagnostics, and Boot Codes146
Table 5-2 Major Code 1, Interrupt146
Table 5-3 Major Code 1, Selftests and Diagnostics (CPU/TLB)148
Table 5-4 Major Code 1, Boot Errors (Forward Progress)150
Table 5-5 Cache (Selftests and Diagnostics) Codes151
Major Code Category 2: Cache (Selftests and Diagnostics)151
Table 5-6 Processor Dependent Hardware (PDH) Codes153
Table 5-7 Late Selftests155
Major Code Category 4: Late Selftests155
Major Code Category 5: Bus Transactions156
Table 5-8 Bus Transactions156
Major Code Category 6: RESERVED157
Table 5-9 Memory Subsystem Codes158
Memory Faults158
Major Code Category 8: I/O Device Fault Codes161
Table 5-10 I/O Device Fault Codes161
Major Code Category 9: Console Initialization Errors163
Table 5-11 Console Initialization Errors163
Major Code Category A: Boot Device Initialization Errors164
Table 5-12 Boot Device Initialization Errors164
Major Code Category B: Operating System Panic (OS)165
Table 5-13 HP-UX System Panic Codes165
Major Code Category C: System Initialization166
Table 5-14 System Initialization Codes166
Table 5-15 HP-UX ISL Boot Codes170
Table 5-16 HP-UX System Initialization Codes170
Major Code Category D: HP-UX System Shutdown Codes171
- Table 5-17 HP-UX System Shutdown Codes171
- Major Code Category E: WARNING Codes - Output by the os172
- Memory Configuration Rules173
Table 5-18 HP-UX Run Code173
Internal Modem Error Codes175
Table 6-1Major Code Category Definitions180
Major Code Category 0: RESERVED181
Major Code Category 1: Selftests, Diagnostics, and Boot Codes182
Table 6-2 Major Code 1, Selftests and Diagnostics (CPU/TLB)182
Table 6-3 Major Code 1, Boot Errors (Forward Progress)183
Major Code Category 2: Cache (Selftests and Diagnostics)184
Table 6-4 Cache (Selftests and Diagnostics) Codes184
Table 6-5 Processor Dependent Hardware (PDH) Codes186
Major Code Category 4: Late Selftests188
Table 6-6 Late Selftests188
Major Code Category 5: Bus Transactions189
Table 6-7 Bus Transactions189
Major Code Category 6: RESERVED190
Table 6-8 Memory Subsystem Codes191
Major Code Category 8: I/O Device Fault Codes194
Table 6-9 I/O Device Fault Codes194
Major Code Category 9: Console Initialization Errors196
Table 6-10 Console Initialization Errors196
Major Code Category A: Boot Device Initialization Errors197
- Table 6-11 Boot Device Initialization Errors197
- Major Code Category B: Operating System Panic (OS)198
- Major Code Category C: System Initialization199
Table 7-2 Major Code 1, Selftests and Diagnostics (CPU/TLB)210
Major Code Category 2: Cache (Selftests and Diagnostics)212
Table 7-3 Cache (Selftests and Diagnostics) Codes212
Table 7-4 Second Level Cache (Selftests and Diagnostics) Codes212
Table 7-5 Processor Dependent Hardware (PDH) Codes214
Major Code Category 4: Late Selftests216
Table 7-6 Late Selftests216
Major Code Category 5: Bus Transactions217
- Table 7-7 Bus Transactions217
- Major Code Category 6: RESERVED218
- Memory Faults219
Table 7-8 Memory Subsystem Codes219
Major Code Category 8: I/O Device Fault Codes220
Table 7-9 I/O Device Fault Codes220
Major Code Category 9: Console Initialization Errors222
Table 7-10 Console Initialization Errors222
Major Code Category A: Boot Device Initialization Errors223
Table 7-11 Boot Device Initialization Errors223
Major Code Category B: Operating System Panic (OS)224
Major Code Category C: System Initialization225
Table 7-12 System Initialization Codes225
Major Code Category D: HP-UX System Shutdown Codes228
Major Code Category E: WARNING Codes - Output by the os229
Major Code Category F: RUN Codes - Output by the os230
Online Diagnostics232
- Using SYSDIAG233
Offline Utilities234
- HP-UX Support Media235
Support Media Boot236
Support Media Main/Utilities Menus237
- Table 9-1 Exchange Assemblies240
- Table 9-2 Non-Exchange Assemblies241
- Web Console242
- Table 9-3 EISA Assemblies243
- Table 9-4 HSC Assemblies244
- Figure 9-1 System Front View (Without Bezel and Side Panel)245
- Figure 9-2 System Front View (with Bezel and Side Panel)246
- Figure 9-3 System Front View (R Class)247
- Figure 9-4 Rear View of I/O Area248
Prepare the Computer251
Assemble Tools Required252
Remove the Front Bezel — D Class253
Figure 10-1 Hot-Swap Disk Removal/Replacement253
Figure 10-2 Front Bezel Removal254
Remove the Front Bezel — R Class255
Remove the Side Panel (D Class) or Top Panels (R Class)256
- Figure 10-3 Side Panel Removal256
- Figure 10-4 Side Panel Removal257
- Figure 10-5 Side Panel Removal257
- R Class Top Panel Removal258
- Remove the System/Core I/O Board259
- Figure 10-6 Remove EMI Shielding260
- Figure 10-7 Processor/Memory Card Removal262
- Remove the Processor/Memory Card262
  - R Class Processor/Memory Card263
- Remove/Replace Memory Modules265
- Figure 10-8 Cache Module Location266
- Remove/Replace Second Level Cache Modules266
- Remove EISA/HSC Cards268
- Figure 10-11 I/O Card Retainer Bracket Removal - R Class269
- Figure 10-12 EISA/HSC Card Removal - D Class270
- Figure 10-13 EISA/HSC Card Removal - R Class270
- Remove All Cables from the System/Core I/O Card271
- Figure 10-14 System/Core I/O Board Replacement272
- Remove the System/Core I/O Board272
Replace the System/Core I/O Board273
- Replace EISA and HSC Cards274
- Figure 10-15 EMI Shielding Replacement - D Class275
- Figure 10-16 EMI Shielding Replacement - R Class275
- Figure 10-17 IDE Floppy Removal/Replacement276
Remove and Replace Peripherals276
- Assembling the IDE Floppy Disk277
- Figure 10-18IDE Floppy Disk Assembly Diagram277
- Replace the IDE Floppy278
- Figure 10-19 Removable Media Peripheral Bay Removal/Replacement - D Class279
- Figure 10-20Removable Media Peripheral Bay Removal/Replacement - R Class280
- Figure 10-21 Tape Drive Removal/Replacement281
- Figure 10-22 CD-ROM Drive Removal/Replacement281
- Replace SCSI Removable Media Devices281
- Figure 10-23 D2Xx Disk Assembly Removal/Replacement282
- Remove Single-Ended SCSI Hard Disks282
- Replace Single-Ended SCSI Hard Disks283
- Figure 10-24 Hot Swap Disk Bay284
- Remove the Hot-Swap Bay (D Class Only)284
Remove and Replace the Hot-Swap Blower (D Class Only)285
Remove and Replace the Power Supply286
- Figure 10-25 Power Supply Removal/Replacement287
- Remove the Power Supply (R Class)288
Remove and Replace the Front Fan289
Figure 10-26 Fan/Display Panel Location290
Remove and Replace the Rear Fan291
Remove and Replace the Display Panel292
Remove and Replace the Power Switch293
Figure 10-27 Side Panel Replacement294
Figure 10-28 Side Panel Replacement295
Figure 10-29 Front Bezel Replacement296
Peripheral Bays297
Figure 11-1 D2Xx System297
Figure 11-2 R3Xx System Peripheral Housing298
Figure 11-3 D3Xx System299
Configuration300
SCSI Cables301
- Table 11-1 50-Pin SCSI Cable302
- Table 11-2 68-Pin SCSI Cable303
- Termination/Term Power304
- Differential305
- Cable and Terminator Part Numbers306
- Table 11-3 50-Pin Low Density306
- Table 11-4 50-Pin Low Density to High Density307
- Table 11-5 50-Pin High Density to High Density307
- Table 11-6 50-Pin Low Density to 68-Pin High Density307
- Table 11-7 50-Pin High Density to 68-Pin High Density308
- Table 11-8 68-Pin High Density to 68-Pin High Density308
- Table 11-9 Terminators308
- Status Returns309
Internal Peripherals318
Table 11-12 Mode Specifications319
Figure 11-4 IDE Floppy Drive319
HP C2478SZ (C1504B) DDS Tape Drives320
Figure 11-5 HP C2478SZ Tape Drive320
Jumpering321
Figure 11-6 C2478SZ Jumper Diagram321
Table 11-14 Configuration Switches (for Data Compression DDS-1 Tape Drives)322
Table 11-15 Configuration Switch 3 (for Media Recognition System)322
Table 11-16 Recommended Cleaning Frequency323
Preventative Maintenance323
Firmware Upgrade Tape Procedure:324
Figure 11-8 C2478SZ Front Panel324
Figure 11-9 Cassette and Drive Light Definitions325
Forced Eject326
Consequences of a Forced Eject327
Alternate Method328
Figure 11-10 Manual Cartridge Removal328
Diagnostics329
Figure 11-11 HP A3183A DDS-2 Tape Drive330
Configuration Switches331
Figure 11-12 A3183A Jumper Diagram331
Preventative Maintenance332
Table 11-18 Configuration Switches (for Data Compression DD-2 Tape Drives)332
Table 11-19 Configuration Switch 3 (for Media Recognition System)332
Figure 11-13 A3183A Switch Settings332
Head Cleaning Procedure333
Table 11-20 Recommended Cleaning Frequency333
Firmware Upgrade Failures:334
Figure 11-14 A3183A Front Panel334
Forced Eject335
Figure 11-15 A3183A Indicator Descriptions335
Triggering a Forced Eject336
Alternate Method337
Figure 11-16 Manual Cartridge Removal337
Exchange Part Number338
Figure 11-17 HP A3542A DDS-3 Tape Drive339
Jumpering340
Figure 11-18 A3542A Jumper Diagram340
Table 11-22 Configuration Switches (for Data Compression DD-3 Tape Drives)341
Table 11-23 Configuration Switch 3 (for Media Recognition System)341
Figure 11-19 A3542A Switch Settings341
Preventative Maintenance342
- Table 11-24 Recommended Cleaning Frequency342
- Figure 11-20 A3542A Front Panel343
- Firmware Upgrade Tape Procedure:343
- Figure 11-21 A3542AA3542A Indicator Descriptions344
Forced Eject345
Manual Cartridge Removal346
Alternate Method347
Figure 11-22 Manual Cartridge Removal347
Diagnostics348
Figure 11-23 A2944A QIC Tape Drive349
Figure 11-24 JP1 SCSI Device ID350
Figure 11-25 Data Cartridge350
Jumpering350
Figure 11-26 A2944A Front Panel351
Preventative Maintenance351
Figure 11-27 A3184A CD-ROM Drive352
Figure 11-28 HP A3184A Front Panel353
Jumpering354
Figure 11-29 HP A3184A CD-ROM Jumper Diagram354
Internal Drive Logs355
Figure 11-30 A3416A CD-ROM Drive356
Figure 11-31 HP A3184A Front Panel357
Jumpering358
Figure 11-32 HP A3416A CD-ROM Jumper Diagram358
Internal Drive Logs359
Figure 11-33 A3715A CD-ROM Drive360
Figure 11-34 HP A3715A Front Panel361
Jumpering362
Figure 11-35 HP A3715A CD-ROM Jumper Diagram362
Internal Drive Logs363
A3349A 1 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)364
Figure 11-36 A3349A Disk Drive364
Figure 11-37 A3349A Jumpering365
Table 11-25 J2 Jumper Description366
Preventative Maintenance367
Table 11-26367
A3304A 2 Gb Single-Ended SCSI Disk Drive (D200, D210, &D250)368
Figure 11-38 A3304A Disk Drive368
Figure 11-39 A3304A Jumpering369
Table 11-27 J1 Jumper Function Description369
Table 11-28 J2 Jumper Functions370
Table 11-29 J4 Jumper Functions370
Table 11-13. SCSI ID371
Table 11-17. SCSI ID371
Figure 11-40 A3304A Jumpering371
Figure 11-41 A3304A Jumpering (ST32171N / ST32272N)372
Figure 11-42 A3304A Jumpering (XP32150L)372
Table 11-21. SCSI ID373
Table 11-30. SCSI ID373
Table 11-31 A3304A J3 Option Jumpers (XP32150L)373
Figure 11-43 A3304A Jumpering (XP32275)374
Table 11-32 A3304A J3 Option Jumpers (XP32275L)374
Preventative Maintenance375
Figure 11-44 A3660A Disk Drive376
Figure 11-45 A3660A Jupering (ST34371N / ST345555572N)377
Table 11-33 4 Gb SE Disks377
Figure 11-46 A3660A Jumpering (XP34550W)378
Table 11-34 A3660A J3 Option Jumpers (XP34450W)378
Preventative Maintenance379
Specifications380
Figure 11-47 Hot-Plug Disk Modules380
Table 11-35 1, 2, 4, and 9 Gb Hot-Plug Disk Drive Modules Specifications381
Table 11-36. 1, 2, 4, and 9 Gb Hot-Plug Disk Drive Modules Replacement/Exchange381
Overview383
- Figure 12-1 the Access Port Card383
- Features384
- Figure 12-2 AP Card Bulkhead384
- Figure 12-3 AP Service/Normal Switch385
- Reset385
- Table 12-1 HP at Command Set386
HP at Commands386
Table 12-2 S-Register Definitions392
Table 12-3 Modem Result Codes393
Enable/Disable Remote Access394
- Enabling or Disabling Remote Access Hardware395
- Figure 12-4 Configure Access Screen395
- Table 12-4 Access Port Commands396
- Table 12-5 AP Card Message and Error Codes398
Access Port Errors398
- Table A-1 Environmental Specifications401
- Table A-2 AC Electrical Specifications for 350W Power Supply401
- Table A-3 AC Electrical Specifications for 450W Power Supply402
Figure B-1 Dx50/Dx60 Block Diagram406
Figure B-2 D200/Dx10 Block Diagram407
Figure B-3 Dx20/Dx30 Block Diagram408
Figure B-4 Dx70/Dx80/Rx80 Block Diagram409
Figure B-5 D390/R390 Block Diagram410
ISL Commands411
Dx50/Dx60/Dx70/Dx80/R380/D390/R390 BCH Commands and Screens412
D200/Dx10/Dx20/Dx30 BCH Commands and Screens426
BCH Error Messages438
BCH Warning Messages440
PDC Update Procedures444
Current Version Verification445
- Procedure C:446
- Using the Boot Console Handler (BCH)447
PDC Distribution448
- Downloading the Firmware Patch Via the World Wide Web449
- Configuring the HPESC Account450
Creating the Firmware Update Tape451
Firmware Update Procedure452
- Updating from a Tape Created Using Support Media453
- Figure C-1 Hotswap Disk Bay455
Disk Modules456
- Figure C-2 Disk Module457
- Miscellaneous Signal Description:457
- Figure C-3 Module Chassis CONVERSION459
Hotswap (Hot-Plug ) Module Chassis Assembly459
- Back Plane for Hotswap Module460
- Figure C-4 Back Plane460
- Figure C-5 Configuration Switch462
Module Replacement Process464
Hotswap Example466
- Step467
- Step468
- Step469
Hot Swap Procedure for Unattached Physical Volumes470

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Brand	HP
Model	9000 Series
Category	Server
Language	English