7.6 Inquiries about Product and Guarantee
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7.6 Inquiries about Product and Guarantee
(1) When making an inquiry
Upon breakage of the product, uncertainties, failure or inquiries, inform your Fuji Electric representative of
the following information.
1) Inverter type (Refer to Chapter 1, Section 1.1)
2) SER. No. (product number) (Refer to Chapter 1, Section 1.3)
3) Function codes and their data that you changed (Refer to Chapter 3, Section 3.4.3)
4) ROM version (Refer to Chapter 3, Section 3.4.6)
5) Date of purchase
6) Inquiries (for example, point and extent of breakage, uncertainties, failure phenomena, and other
circumstances)
7) Production year and week (Refer to Chapter 1, Section 1.3)
(2) Product warranty
To all our customers who purchase Fuji Electric products included in this documentation:
Please take the following items into consideration when placing your order.
When requesting an estimate and placing your orders for the products included in these materials, please
be aware that any items such as specifications which are not specifically mentioned in the contract, catalog,
specifications or other materials will be as mentioned below.
In addition, the products included in these materials are limited in the use they are put to and the place
where they can be used, etc., and may require periodic inspection. Please confirm these points with your
sales representative or directly with this company.
Furthermore, regarding purchased products and delivered products, we request that you take adequate
consideration of the necessity of rapid receiving inspections and of product management and maintenance
even before receiving your products.
1) Free of charge warranty period and warranty range
1)-1 Free of charge warranty period
(1) The product warranty period is "1 year from the date of purchase" or "18 months from the
production year and week imprinted on the name plate", whichever comes earlier.
(2) However, in cases where the use environment, conditions of use, use frequency and times
used, etc. have an effect on product life, this warranty period may not apply.
(3) Furthermore, the warranty period for parts restored by Fuji Electric's Service Department is "6
months from the date when repairs are completed."
1)-2 Warranty range
(1) In the event that breakdown occurs during the product's warranty period which is the
responsibility of Fuji Electric, Fuji Electric will replace or repair the part of the product that has
broken down free of charge at the place where the product was purchased or where it was
delivered. However, if the following cases are applicable, the terms of this warranty may not
apply.
i) The breakdown was caused by inappropriate conditions, environment, handling or use
methods, etc. which are not specified in the catalog, instruction manual, specifications or
other relevant documents.
ii) The breakdown was caused by factors other than the purchased or delivered Fuji's
product.
iii) The breakdown was caused by products other than Fuji's, such as the customer's
equipment or software design, etc.
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