Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0
Polycom, Inc. 199
Error Messages
Most of the following errors will be logged to the phone’s boot log. However, if you are having trouble
connecting to the provisioning server, the phone will likely not be able to upload the boot log.
Failed to get boot parameters via DHCP
The phone does not have an IP address and therefore cannot boot. Check that all cables are connected,
the DHCP server is running, and that the phone has not been set to a VLAN that is different from the
DHCP server. Check the DHCP configuration.
Could not contact boot server using existing configuration
The phone could not contact the provisioning server, but the causes may be numerous. It may be cabling
issue, it may be related to DHCP configuration, or it could be a problem with the provisioning server itself.
The phone can recover from this error so long as it previously downloaded a valid application BootROM
image and all of the necessary configuration files.
Error, application is not present!
This message indicates that the phone has no application stored in device settings, that the phone could
not download an application, and that the phone cannot boot. To resolve this issue, you must download
compatible Polycom UC Software to the phone using one of the supported provisioning protocols. You
need to resolve the issue of connecting the phone to the provisioning server and provide a compatible
software image on the provisioning server. This error is fatal, but recoverable.
Polycom UC Software Error Messages
The warning notification feature provides users a visual indication that one or more error conditions exist.
When the warning notification displays, users will see:
● An informative message when the warning is first detected
● A warning icon displays in the status bar
● A persistent list of current warnings, which can be viewed from Status > Diagnostics > Warnings
Config file error: Files contain invalid params: <filename1>, <filename2>,...
Config file error: <filename> contains invalid params.
The following contain pre-3.3.0 params: <filename>
These messages display if any of the following parameters are found in the configuration files:
● tone.chord.ringer.x.freq.x
● se.pat.callProg.x.name
● ind.anim.IP_500.x.frame.x.duration
● ind.pattern.x.step.x.state
● feature.2.name
● feature.9.name
This message also appears if any configuration file contains:
● More than 100 unknown parameters, or
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