Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0
Polycom, Inc. 29
In many deployments, a centralized provisioning server is used for the software update and configuration
functions. The phone supports several methods to ‘discover’ this provisioning server:
● Static You can manually configure the server address from the phone's user interface or the Web
Configuration Utility, or you can pre-provision the phone. The server address is manually
configured from the phone’s user interface, the Web Configuration Utility, or pre-provisioned using
device.set in a configuration file.
● DHCP A DHCP option is used to provide the address or URL between the provisioning server and
the phone.
● DHCP INFORM The phone makes an explicit request for a DHCP option (which can be answered
by a server that is not the primary DHCP server). For more information, see RFC 3361 and RFC
3925.
● Quick Setup This feature offers a soft key to the user that takes them directly to a screen to enter
the provisioning server address and information. This is simpler than navigating the menus to the
relevant places to configure the provisioning parameters. For more information, see Technical
Bulletin 45460: Using Quick Setup with Polycom Phones.
To change these parameters, go to Provisioning Server Menu.
Web Info: Provisioning Polycom Phones
For more information on best practices with respect to provisioning, see White Paper 60806: UC
Software Provisioning Best Practices.
Supported Provisioning Protocols
Updating the software performs the provisioning functions of uploading log files, master configuration
files, software updates, and device setting menu changes.
By default, phones are shipped with FTP enabled as the provisioning protocol. You can change the
provisioning protocol by updating the Server Type option. Or, you can specify a transfer protocol in the
Server Address, for example, http://usr:pwd@server (see Provisioning Server Menu). The Server Address
can be an IP address, domain string name, or URL. It can be obtained through DHCP.
Configuration file names in the <MACaddress>.cfg file can include a transfer protocol, for example,
https://usr:pwd@server/dir/file.cfg. If a user name and password are specified as part of the server
address or file name, they will be used only if the server supports them. If a user name and password are
required but not specified, the device settings are sent to the server.
Tip: Choosing a Valid URL
A URL should contain forward slashes instead of back slashes and should not contain spaces.
Escape characters are not supported. If a user name and password are not specified, the Server
User and Server Password from device settings will be used (see Provisioning Server Menu).
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