Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0
Polycom, Inc. 208
Manage the CX5500 System’s Memory
Resources
The CX5500 system is designed to operate optimally in a variety of deployments and real-world
environments. Each new software release adds new features and capabilities that require varying
degrees of the system’s memory resources. To ensure your systems and their configured features
operate smoothly, you need to check that the systems have adequate available memory resources. If you
are using a range of phone features—especially customized or advanced features—you may need to
manage phone memory resources. To help you optimize your CX5500 system’s features and memory
resources, Polycom provides several tools and troubleshooting tips.
Identify Symptoms
When the phone memory resources start to run low, you may notice one or more of the following
symptoms:
● The phones reboot or freeze up.
● The phones do not download all ringtones, directory entries, backgrounds, or XML dictionary files.
● Applications running in the microbrowser or browser stop or do not run at all.
The next sections show you how to check your phone’s available memory and manage the phone
features to make phone memory available.
Check the Phone’s Available Memory
You can use two methods to quickly check whether you need to manage your phone’s memory. Before
you begin checking, load and configure the features and files you want to make available on the phone.
Using the first method, on your phone’s keypad or touch pad interface, choose Status > Diagnostics >
Graphs > Memory Usage as shown next.
Use the Memory Usage chart to check what the current Memory Usage amount is. Typically, you want to
ensure that the phone is running at less than 95 percent of its available memory.
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