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Polycom CX5500 Administrator's Guide
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Polycom CX5500 Unified Conferenc
e Station Administrator’s Guide
1.1.0
Polycom, Inc.
93
In the second illustration, the
musicOnHold.uri
parameter ha
s been configured so the pa
rty on hold
will hear music played from
SIP URI
moh@example.co
m
.
Us
e Call Transfer
The Call Transfer feature enables y
ou to transfer an e
xisting active call to a third-party add
ress using a
Transfer soft key. For example, if
party A is in an active
call with party B,
party A can transfer party B t
o
92
94
Table of Contents
Default Chapter
3
Table of Contents
3
About this Guide
12
Who Should Read this Guide
12
Conventions Used in this Guide
12
Recommended Software Tools
14
Read the Feature Parameter Tables
14
Example One: Feature Parameter Tables
15
Example Two: Configuring Grouped Parameters
16
Get Help and Support
19
About the CX5500 Unified Conference Station for Microsoft Lync
20
The Polycom UC Software Big Picture
21
Understand Polycom UC Software Architecture
22
What Is the Polycom UC Software
22
What Are the Configuration Files
22
What Are the Resource Files
23
Set up Your Device Network
24
Establish Link Connectivity
25
Wired Devices
25
Security and Quality of Service Settings
25
Vlans and Wired Devices
25
Authentication
26
IP Communication Settings
27
Provisioning Server Discovery
28
Supported Provisioning Protocols
29
Phone Network Menus
31
Main Menu
32
Provisioning Server Menu
33
DHCP Menu
35
Network Interfaces Menu (Ethernet Menu)
36
VLAN Menu
37
Menu
38
PAC File Information
39
Login Credentials Menu
39
TLS Security Menu
39
TLS Profile Menu
40
Applications Menu
41
Syslog Menu
41
Set up the Provisioning Server
43
Why Use a Provisioning Server
43
Provisioning Server Security Notes
44
Set up an FTP Server as Your Provisioning Server
44
Download Polycom CX5500 Software Files to the Provisioning Server
45
Deploy and Update the CX5500 System with a Provisioning Server
46
Deploy CX5500 Systems with a Provisioning Server
46
Upgrade Polycom UC Software
48
Configuration Methods
50
Use the Centralized Provisioning Method: Configuration Files
51
Understand the Master Configuration File
52
Understand Variable Substitution
54
Use the Template Configuration Files
56
Change Configuration Parameter Values
57
Provision with the Web Configuration Utility
59
Access the Web Configuration Utility
59
Choose Language Files for the Web Configuration Utility Interface
61
Phone User Interface - Menu System Settings
62
Set up Basic Phone Features
64
Basic Phone Features at a Glance
64
Configure the Call Logs
65
Example Call Log Configuration
66
Understand the Call Timer
68
Configure Call Waiting Alerts
68
Example Call Waiting Configuration
69
Called Party Identification
69
Configure Calling Party Identification
69
Example Calling Party Configuration
70
Enable Missed Call Notification
70
Example Missed Call Notification Configuration
71
Connected Party Identification
71
Distinctive Incoming Call Treatment
72
Example Call Treatment Configuration
73
Apply Distinctive Ringing
74
Example Distinctive Ringing Configuration
75
Apply Distinctive Call Waiting
75
Example Distinctive Call Waiting Configuration
76
Configure Do Not Disturb
76
Example Do Not Disturb Configuration
78
Use the Local Contact Directory
78
Example Configuration
80
Configure the Local Digit Map
81
Understand Digit Map Rules
82
Microphone Mute
83
Configure the Speed Dial Feature
83
Example Speed Dial Configuration
84
Set the Time and Date Display
86
Example Configuration
87
Set a Graphic Display Background
88
Example Graphic Display Background Configuration
89
Enable Automatic Off-Hook Call Placement
90
Example Automatic Off-Hook Placement Configuration
91
Configure Call Hold
91
Example Call Hold Configuration
92
Use Call Transfer
93
Example Call Transfer Configuration
94
Create Local and Centralized Conferences
94
Enable Conference Management
95
Example Conference Management Configuration
96
Configure Call Forwarding
97
Example Call Forwarding Configuration
98
Configure Lync Call Forwarding
99
Configure Directed Call Pick-Up
100
Example Directed Call Pickup Configuration
100
Enable Group Call Pickup
101
Example Group Call Pickup Configuration
102
Configure Call Park and Retrieve
102
Example Call Park and Retrieve Configuration
103
Enable Last Call Return
104
Example Configuration for Last Call Return
104
Set up Advanced Phone Features
106
Assign Multiple Line Keys Per Registration
107
Example Configuration
108
Enable Multiple Call Appearances
108
Example Multiple Call Appearances Configuration
110
Set the Phone Language
111
Example Phone Language Configuration
112
Synthesized Call Progress Tones
113
Configure Real-Time Transport Protocol Ports
114
Example Real-Time Transport Protocol Configuration
115
Configure Network Address Translation
115
Example Network Address Translation Configuration
116
Use the Corporate Directory
116
Example Corporate Directory Configuration
118
Configure Enhanced Feature Keys
120
Some Guidelines for Configuring Enhanced Feature Keys
121
Enhanced Feature Key Examples
122
Understanding Macro Definitions
123
Macro Actions
123
Prompt Macro Substitution
124
Expanded Macros
125
Special Characters
125
Example Macro
125
Speed Dial Example
126
Configure Soft Keys
127
Example Soft Key Configurations
128
Enable the Power Saving Feature
130
Example Power-Saving Configuration
131
Configure Group Paging
131
Configure Shared Call Appearances
133
Example Configuration
135
Enable Bridged Line Appearance
136
Example Bridged Line Appearance Configuration
137
Enable Voicemail Integration
138
Example Voicemail Configuration
139
Enable Multiple Registrations
140
Example Multiple Registration Configuration
141
Set up Server Redundancy
142
DNS SIP Server Name Resolution
143
Behavior When the Primary Server Connection Fails
144
Recommended Practices for Fallback Deployments
145
Use the Presence Feature
146
Example Presence Configuration
147
Configuring the Static DNS Cache
148
Example Static DNS Cache Configuration
149
Displaying SIP Header Warnings
152
Example Display of Warnings from SIP Headers Configuration
153
Quick Setup of the CX5500 System
153
Example Quick Setup Configuration
155
Provisional Polling of the CX5500 System
155
Example Provisional Polling Configuration
156
Set up Microsoft Lync Server 2010 and 2013
157
Register with Microsoft Lync Server 2010
158
Example Configuration: Setting the Base Profile to Lync
160
Enable Microsoft Exchange Calendar Integration
162
Example Exchange Calendar Configuration
164
Set up Phone Audio Features
166
Customize Audio Sound Effects
167
Example Configuration
168
Voice Activity Detection
168
Generate Dual Tone Multi-Frequency (DTMF) Tones
169
DTMF Event RTP Payload
169
Acoustic Echo Cancellation
170
Audio Codecs
170
IP Type-Of-Service
172
IEEE 802.1P/Q
172
Voice Quality Monitoring (Vqmon)
173
Built-In Audio Processing Features
174
Automatic Gain Control
174
Background Noise Suppression
174
Comfort Noise Fill
174
Dynamic Noise Reduction
174
Jitter Buffer and Packet Error Concealment
174
Low-Delay Audio Packet Transmission
174
Set up User and Phone Security Features
175
Local User and Administrator Passwords
176
Incoming Signaling Validation
176
Configuration File Encryption
177
Digital Certificates
177
Generating a Certificate Signing Request
179
Configure TLS Profiles
180
Download Certificates to a CX5500 System
182
Set TLS Profiles
183
Support Mutual TLS Authentication
183
Configurable TLS Cipher Suites
184
Secure Real-Time Transport Protocol
185
Lock the Phone
188
Support 802.1X Authentication
189
Set User Profiles
191
Use the CX5100/5500 Control Panel
195
Find Your Default System Password
196
Create or Load a System Profile
196
Update the CX5500 System's Software Automatically
197
Troubleshoot Your CX5500 System
198
Understand Error Message Types
198
Error Messages
199
Polycom UC Software Error Messages
199
Status Menu
201
Log Files
202
Reading a Boot Log File
205
Reading an Application Log File
206
Reading a Syslog File
207
Manage the CX5500 System's Memory Resources
208
Identify Symptoms
208
Check the Phone's Available Memory
208
Test Phone Hardware
209
Upload a Phone's Configuration
210
Network Diagnostics
210
Ports Used on the CX5500 System
210
Power and Startup Issues
211
Touch Screen Issues
212
Screen and System Access Issues
212
Calling Issues
213
Display Issues
213
Audio Issues
214
Licensed Feature Issues
214
Upgrading Issues
214
Miscellaneous Maintenance Tasks
216
Trusted Certificate Authority List
216
Encrypt Configuration Files
219
Internal Key Functions
220
Assign a VLAN ID Using DHCP
223
Parse Vendor ID Information
225
Product, Model, and Part Number Mapping
226
Capture the Phone's Current Screen
226
LLDP and Supported Tlvs
227
Supported Tlvs
228
Configuration Parameters
233
Apps
235
Button
238
Call
239
Calllists
243
Device
243
Dialplan
252
Dir
255
Broadsoft
256
Local
256
Corp
257
Divert
259
Dns
260
Dns-A
260
Dns-Naptr
261
Dns-Srv
262
Efk
262
Exchange
264
Feature
265
Httpd
267
Keyboard
268
Lcl
268
Datetime
271
Loc
272
Log
273
Level/> <Change/>And<Render
274
Sched
275
Msg
276
Mwi
277
Nat
277
Phonelock
278
Powersaving
279
Pres
280
Prov
281
Ptt
283
Qos
283
Reg
285
Request
294
Roaming_Buddies
294
Roaming_Privacy
294
Saf
295
Pat
297
Sec
302
Encryption
302
Pwd/><Length
303
Srtp
304
Dot1X><Eapollogoff
306
Hostmovedetect
306
Tls
306
Softkey
309
Tcpipapp
311
Dhcp
312
Dns
312
Ice
313
Sntp
313
Port/><Rtp
315
Keepalive
316
Filetransfer
316
Tones
317
Dtmf
317
Chord
318
Upgrade
322
Video
322
Camera
324
Codecs
325
Voice
328
Codecpref
329
Volume
330
Vad
330
Quality Monitoring
331
Rxqos
332
Voipprot
333
Server
334
Sdp
337
Sip
337
Webutility
345
Xmpp
345
Session Initiation Protocol (SIP)
347
RFC and Internet Draft Support
347
Request Support
348
Header Support
349
Response Support
352
Hold Implementation
356
Reliability of Provisional Responses
356
Transfer
356
Third Party Call Control
356
Sip for Instant Messaging and Presence Leveraging Extensions
357
Shared Call Appearance Signaling
357
Bridged Line Appearance Signaling
357
Polycom UC Software Menu System
358
Third-Party Software
364
Other manuals for Polycom CX5500
User Guide
130 pages
4
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Polycom CX5500 Specifications
General
Brand
Polycom
Model
CX5500
Category
Conference System
Language
English
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